F14
Kenmore
EEPROM or Central Control Unit (CCU) Program Error
Washer will not start and displays F14; may occur immediately after pressing Start.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Corrupted firmware on main control, failed EEPROM chip, power surge damage, loose CCU connectors
How to Fix / Troubleshooting
Safety First: Unplug the washer before accessing the control board.
Steps:
- Power reset: Unplug the washer for at least 5 minutes to fully discharge the control. Plug back in and attempt to start a cycle.
- Access CCU: Remove the top panel and locate the main control board.
- Reseat connectors: One by one, unplug and reconnect all harnesses to the CCU, ensuring each is fully seated and latched.
- Inspect board: Look for signs of moisture, corrosion, or burnt components. If present, the board must be replaced.
- Replace CCU: If F14 persists after reseating connectors and power reset, replace the main control board with the correct Kenmore part number.
Note: Firmware reprogramming is typically not available to consumers; replacement is the standard fix.
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Repair Difficulty
Hard
4/5
Required Part
Main Control Board (CCU)
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