Whirlpool
User Interface / Touchpad Failure
Washer display works but buttons are unresponsive or some keys do not register.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed user interface board, cracked touchpad, loose ribbon cable, moisture intrusion into console
How to Fix / Troubleshooting
Safety first: Unplug the washer before removing the console.
Step-by-step:
- Power reset: Unplug for 5 minutes, then reconnect and test.
- Inspect console: Remove console and check ribbon cables and connectors for secure fit and corrosion.
- Dry moisture: If condensation or spills are present, dry thoroughly and allow 24 hours before retesting.
- Replace UI: If specific buttons consistently fail, replace the user interface/touchpad assembly.
When to call a technician: If both UI and main control may be involved, professional diagnosis is recommended.
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Repair Difficulty
Medium
3/5
Required Part
User Interface Control Board
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