Termet
Termet Water Heaters Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Water heater does not ignite, burner does not light, display shows E01 shortly after a hot water tap is opened.
Ignition Failure
E02
Water heater starts ignition sequence but shuts down with E02; the fan may run briefly, but no stable flame is established.
Flame Detection Failure
E03
Water heater locks out with E03; the fan may not start or stops quickly, and no ignition attempt is made.
Flue Gas Exhaust / Fan Failure
E04
Display shows E04 and the water heater shuts down; the unit may have overheated, causing hot water to stop abruptly.
Overheat Thermostat Trip
E05
Heater shows E05; water temperature fluctuates or the unit shuts down shortly after ignition.
Flow Temperature Sensor (NTC) Fault
E06
Display shows E06; water temperature reading is clearly wrong (very high or very low), or the heater cycles erratically.
Outlet / DHW Temperature Sensor Fault
E07
Heater displays E07 and will not start; this may occur immediately after power-up.
Flow Sensor / Turbine Fault
E08
Water heater displays E08; the fan runs, but ignition does not occur, or the unit shuts down during operation.
Air Pressure Switch / Differential Pressure Fault
E09
Heater locks out with E09, often after long operation at high temperature; it may reset after cooling.
Flue Gas Overtemperature / Safety Thermostat Trip
E10
Display shows E10; the heater will not start and may be accompanied by low water pressure in the system.
Low Water Pressure / Flow Protection
E11
Heater displays E11; ignition occurs, but the flame is unstable and may go out with popping noises.
Gas Supply / Gas Valve Regulation Fault
E12
Display shows E12; the heater may start but then shuts down, sometimes with the fan running continuously.
Communication Error Between Control Board and User Interface
E13
Heater displays E13; water temperature overshoots the setpoint, and then the unit shuts down.
Temperature Regulation Fault
E14
Display shows E14; the heater does not respond to temperature adjustments or shows unrealistic setpoints.
User Interface / Keypad Fault
E15
Heater displays E15; this may occur intermittently, sometimes after power surges or lightning.
Internal Control Board Error
E16
Display shows E16; the heater may run at reduced power or shut down, often associated with fan speed anomalies.
Fan Speed / Tachometer Fault
E17
Heater displays E17, often related to condensate issues on condensing Termet models.
Condensate Drain / Level Fault
E18
Display shows E18; the heater may not respond to external control signals (e.g., remote controller or BMS).
External Control / Communication Fault
E19
Heater shows E19, often after long periods of inactivity or maintenance.
Ignition Lockout / Safety Reset Required
E20
Display shows E20; the heater may shut down when the water temperature is near freezing or in very cold conditions.
Frost Protection / Low Temperature Fault
Symptom
The water heater does not start at all; there is no display, no lights, it is completely dead.
No Power / Power Supply Failure
Symptom
The water heater emits a whistling or high-pitched noise when running.
Gas Flow / Burner Resonance Noise
Symptom
The water heater ignites, but the water is not hot enough; the temperature is lower than the setpoint, even at the maximum setting.
Insufficient Heating Capacity
Symptom
The water heater makes loud banging or popping noises during operation.
Kettling / Boiling in Heat Exchanger
Symptom
The water heater produces water that is too hot, posing a risk of scalding, even at low temperature settings.
Overheating / Temperature Overshoot
Symptom
The water heater vibrates excessively or rattles during operation.
Mechanical Vibration / Mounting Fault
Symptom
The water temperature fluctuates between hot and cold during a shower, without any error code.
Temperature Instability / Cycling
Symptom
Water heater display flickers or dims when the burner ignites.
Voltage Drop / Power Supply Instability
Symptom
Water heater display is on but buttons do not respond or respond intermittently.
Keypad / Control Panel Malfunction
Symptom
Water heater does not detect water flow unless the tap is opened fully.
High Minimum Flow Threshold
Symptom
Water heater emits a burning or plastic smell during operation.
Overheating Electrical Component
Symptom
Water heater emits a smell of gas near the appliance, even when not running.
Gas Leak at Appliance
Symptom
Water heater fan runs but burner does not ignite, and no error code is displayed.
Ignition Control / Safety Chain Interruption
Symptom
Water heater frequently turns on and off in short cycles when a small amount of hot water is used.
Short Cycling / Minimum Power Mismatch
Symptom
Water heater ignites with a loud bang or popping sound.
Delayed Ignition
Symptom
Water heater is leaking from the flue or producing visible steam around the flue connection.
Condensate / Flue Joint Leak
Symptom
Water heater is leaking water from the bottom of the casing.
Internal Water Leak
Symptom
Water heater occasionally shuts down when multiple taps are opened at once.
Flow / Capacity Overload
Symptom
Water heater runs but there is a constant dripping from the pressure relief valve discharge pipe.
Overpressure / Expansion Relief
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Water heater does not ignite, burner does not light, display shows E01 shortly after a hot water tap is opened.
|
Ignition Failure | View Details |
| E02 |
Water heater starts ignition sequence but shuts down with E02; the fan may run briefly, but no stable flame is established.
|
Flame Detection Failure | View Details |
| E03 |
Water heater locks out with E03; the fan may not start or stops quickly, and no ignition attempt is made.
|
Flue Gas Exhaust / Fan Failure | View Details |
| E04 |
Display shows E04 and the water heater shuts down; the unit may have overheated, causing hot water to stop abruptly.
|
Overheat Thermostat Trip | View Details |
| E05 |
Heater shows E05; water temperature fluctuates or the unit shuts down shortly after ignition.
|
Flow Temperature Sensor (NTC) Fault | View Details |
| E06 |
Display shows E06; water temperature reading is clearly wrong (very high or very low), or the heater cycles erratically.
|
Outlet / DHW Temperature Sensor Fault | View Details |
| E07 |
Heater displays E07 and will not start; this may occur immediately after power-up.
|
Flow Sensor / Turbine Fault | View Details |
| E08 |
Water heater displays E08; the fan runs, but ignition does not occur, or the unit shuts down during operation.
|
Air Pressure Switch / Differential Pressure Fault | View Details |
| E09 |
Heater locks out with E09, often after long operation at high temperature; it may reset after cooling.
|
Flue Gas Overtemperature / Safety Thermostat Trip | View Details |
| E10 |
Display shows E10; the heater will not start and may be accompanied by low water pressure in the system.
|
Low Water Pressure / Flow Protection | View Details |
| E11 |
Heater displays E11; ignition occurs, but the flame is unstable and may go out with popping noises.
|
Gas Supply / Gas Valve Regulation Fault | View Details |
| E12 |
Display shows E12; the heater may start but then shuts down, sometimes with the fan running continuously.
|
Communication Error Between Control Board and User Interface | View Details |
| E13 |
Heater displays E13; water temperature overshoots the setpoint, and then the unit shuts down.
|
Temperature Regulation Fault | View Details |
| E14 |
Display shows E14; the heater does not respond to temperature adjustments or shows unrealistic setpoints.
|
User Interface / Keypad Fault | View Details |
| E15 |
Heater displays E15; this may occur intermittently, sometimes after power surges or lightning.
|
Internal Control Board Error | View Details |
| E16 |
Display shows E16; the heater may run at reduced power or shut down, often associated with fan speed anomalies.
|
Fan Speed / Tachometer Fault | View Details |
| E17 |
Heater displays E17, often related to condensate issues on condensing Termet models.
|
Condensate Drain / Level Fault | View Details |
| E18 |
Display shows E18; the heater may not respond to external control signals (e.g., remote controller or BMS).
|
External Control / Communication Fault | View Details |
| E19 |
Heater shows E19, often after long periods of inactivity or maintenance.
|
Ignition Lockout / Safety Reset Required | View Details |
| E20 |
Display shows E20; the heater may shut down when the water temperature is near freezing or in very cold conditions.
|
Frost Protection / Low Temperature Fault | View Details |
| – |
The water heater does not start at all; there is no display, no lights, it is completely dead.
|
No Power / Power Supply Failure | View Details |
| – |
The water heater emits a whistling or high-pitched noise when running.
|
Gas Flow / Burner Resonance Noise | View Details |
| – |
The water heater ignites, but the water is not hot enough; the temperature is lower than the setpoint, even at the maximum setting.
|
Insufficient Heating Capacity | View Details |
| – |
The water heater makes loud banging or popping noises during operation.
|
Kettling / Boiling in Heat Exchanger | View Details |
| – |
The water heater produces water that is too hot, posing a risk of scalding, even at low temperature settings.
|
Overheating / Temperature Overshoot | View Details |
| – |
The water heater vibrates excessively or rattles during operation.
|
Mechanical Vibration / Mounting Fault | View Details |
| – |
The water temperature fluctuates between hot and cold during a shower, without any error code.
|
Temperature Instability / Cycling | View Details |
| – |
Water heater display flickers or dims when the burner ignites.
|
Voltage Drop / Power Supply Instability | View Details |
| – |
Water heater display is on but buttons do not respond or respond intermittently.
|
Keypad / Control Panel Malfunction | View Details |
| – |
Water heater does not detect water flow unless the tap is opened fully.
|
High Minimum Flow Threshold | View Details |
| – |
Water heater emits a burning or plastic smell during operation.
|
Overheating Electrical Component | View Details |
| – |
Water heater emits a smell of gas near the appliance, even when not running.
|
Gas Leak at Appliance | View Details |
| – |
Water heater fan runs but burner does not ignite, and no error code is displayed.
|
Ignition Control / Safety Chain Interruption | View Details |
| – |
Water heater frequently turns on and off in short cycles when a small amount of hot water is used.
|
Short Cycling / Minimum Power Mismatch | View Details |
| – |
Water heater ignites with a loud bang or popping sound.
|
Delayed Ignition | View Details |
| – |
Water heater is leaking from the flue or producing visible steam around the flue connection.
|
Condensate / Flue Joint Leak | View Details |
| – |
Water heater is leaking water from the bottom of the casing.
|
Internal Water Leak | View Details |
| – |
Water heater occasionally shuts down when multiple taps are opened at once.
|
Flow / Capacity Overload | View Details |
| – |
Water heater runs but there is a constant dripping from the pressure relief valve discharge pipe.
|
Overpressure / Expansion Relief | View Details |
No matching codes found
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