E19
Idrobase Salt Level Detection Fault (if equipped)

E19 error: the unit indicates a low salt condition even when salt is present.

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Possible Causes

Stuck salt level float, fouled salt sensor, broken sensor wiring, incorrect sensor calibration

How to Fix / Troubleshooting

Safety: Disconnect power. Use care when reaching into the brine tank.

  • Verify salt level: Confirm that there is adequate salt in the brine tank and that it is not bridged above the water level.
  • Inspect salt float/sensor: Locate the salt level float or electronic sensor in the brine tank. Ensure it moves freely and is not buried in hardened salt.
  • Clean sensor: Remove the sensor and clean off salt crusts with warm water. Avoid using sharp tools that could damage the sensor body.
  • Check wiring: Follow the sensor cable to the control board and ensure it is intact and properly connected.
  • Reset alarm: After cleaning and reconnection, reset the E19 alarm. If it returns despite correct salt level, replace the salt level sensor assembly.
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Repair Difficulty

Easy 2/5

Required Part

Salt Level Sensor / Float Assembly
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