Dyson Carpet Cleaners Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Machine will not start; a small “E1” flashes on the display, or the LED sequence in the manual indicates an E1 fault.
Overheat / Thermal Cut-Out Tripped
E10
Display shows E10 and the machine will not start, often after storage in a damp area.
Moisture / Humidity Sensor Triggered
E11
E11 is displayed; the machine runs but suction is reduced and the motor pitch is high.
Filter Restriction Detected
E12
E12 is displayed; the machine will not run and a padlock or key icon may be shown.
Child Lock / Safety Lock Engaged
E13
E13 is displayed; a burning smell or high-pitched squeal comes from the cleaner head.
Brush Bar Drive Belt Slip / Overheat
E14
E14 is displayed, and the machine stops when the solution trigger is pressed.
Trigger Switch / Handle Microswitch Fault
E15
E15 is displayed, and the machine beeps and will not run after a power surge or outage.
Internal Power Supply / Surge Protection Fault
E2
Carpet cleaner runs briefly then shuts off; E2 is displayed or indicated by a two-flash LED pattern.
Motor Overcurrent / Motor Protection Trip
E3
No brush bar movement; E3 is displayed or a three-flash LED pattern appears on the brush bar icon.
Brush Bar Motor Overload / Stall
E4
Carpet cleaner will not spray solution; E4 is displayed or the spray icon is flashing.
Solution Pump Failure / Pump Circuit Fault
E5
Carpet cleaner shuts down when using solution spray; E5 is displayed.
Pump Overload / Short Circuit
E6
No suction from the floorhead; E6 is displayed or the suction icon is flashing.
Suction Path Blockage / Low Airflow Detected
E7
Carpet cleaner will not pick up dirty water; E7 is displayed and the dirty water tank icon is flashing.
Recovery Tank Full / Float Switch Activated
E8
Machine powers on but shuts off when reclined or when moving the handle; E8 is displayed.
Tilt / Recline Sensor Fault
E9
Battery-powered Dyson carpet cleaner shows E9 and will not run even when charged.
Battery Pack Fault / Overvoltage or Undervoltage
Symptom
A high-pitched whistling noise and reduced suction are observed.
Air Leak in Suction Path
Symptom
A loud rattling or grinding noise emanates from the floorhead during cleaning.
Brush Bar Bearing Wear / Foreign Object in Head
Symptom
A strong musty or sour smell emanates from the machine during use.
Microbial Growth in Tanks and Internal Hoses
Symptom
Brush bar does not spin, but there is suction and no error code.
Brush Bar Drive Failure Without Electronic Detection
Symptom
Carpet cleaner leaves black or dark marks on the carpet.
Contamination from Brush Bar or Wheels
Symptom
Carpet cleaner leaves detergent residue or foam on the carpet.
Excess Solution Application / Insufficient Rinse or Extraction
Symptom
Carpet cleaner performance is weak on high-pile or shag carpets.
Inadequate Brush Penetration / Height Setting Issue
Symptom
Carpet cleaner vibrates excessively or feels unstable during use.
Mechanical Imbalance / Worn Wheels
Symptom
Dirty water leaks from the recovery tank area during or after use.
Recovery Tank Seal Failure / Overfilling
Symptom
Handle feels loose or wobbly, affecting cleaning performance.
Handle / Wand Mechanical Wear
Symptom
Motor cuts out intermittently during use, then restarts after a short pause.
Intermittent Thermal Overload / Loose Connection
Symptom
No solution sprays onto the carpet, but the machine runs normally otherwise.
Solution Delivery Blockage
Symptom
Solution leaks from the bottom of the machine when not in use.
Solution Tank or Hose Leak
Symptom
Solution trigger is stiff or does not return fully after being pressed.
Trigger Mechanism Binding
Symptom
The battery-powered carpet cleaner has a very short runtime even after a full charge.
Battery Capacity Degradation
Symptom
The carpet cleaner does not stand upright securely and tends to fall over.
Upright Lock / Foot Pedal Mechanism Wear
Symptom
The carpet cleaner is very loud compared to previous use, emitting a roaring or howling sound.
Airflow Restriction or Motor Bearing Wear
Symptom
The carpet cleaner leaves carpets very wet after cleaning, with little water being recovered into the dirty water tank.
Poor Extraction / Recovery Suction Loss
Symptom
The carpet cleaner leaves streaks or uneven cleaning lines on the carpet.
Uneven Brush Contact / Blocked Spray Pattern
Symptom
The carpet cleaner runs, but there is a strong electrical or burning smell.
Overheating Motor or Belt
Symptom
The carpet cleaner shuts off when tilted to use the hose or tools.
Position Sensor / Safety Cut-Out Behavior
Symptom
The carpet cleaner will not turn on at all; there are no lights or sounds.
No Power / Dead Appliance
Symptom
The display or indicator lights flicker during operation.
Unstable Power / Loose Electrical Connection
Symptom
The machine trips the household circuit breaker or blows fuses when switched on.
Electrical Short / Ground Fault
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Machine will not start; a small “E1” flashes on the display, or the LED sequence in the manual indicates an E1 fault.
|
Overheat / Thermal Cut-Out Tripped | View Details |
| E10 |
Display shows E10 and the machine will not start, often after storage in a damp area.
|
Moisture / Humidity Sensor Triggered | View Details |
| E11 |
E11 is displayed; the machine runs but suction is reduced and the motor pitch is high.
|
Filter Restriction Detected | View Details |
| E12 |
E12 is displayed; the machine will not run and a padlock or key icon may be shown.
|
Child Lock / Safety Lock Engaged | View Details |
| E13 |
E13 is displayed; a burning smell or high-pitched squeal comes from the cleaner head.
|
Brush Bar Drive Belt Slip / Overheat | View Details |
| E14 |
E14 is displayed, and the machine stops when the solution trigger is pressed.
|
Trigger Switch / Handle Microswitch Fault | View Details |
| E15 |
E15 is displayed, and the machine beeps and will not run after a power surge or outage.
|
Internal Power Supply / Surge Protection Fault | View Details |
| E2 |
Carpet cleaner runs briefly then shuts off; E2 is displayed or indicated by a two-flash LED pattern.
|
Motor Overcurrent / Motor Protection Trip | View Details |
| E3 |
No brush bar movement; E3 is displayed or a three-flash LED pattern appears on the brush bar icon.
|
Brush Bar Motor Overload / Stall | View Details |
| E4 |
Carpet cleaner will not spray solution; E4 is displayed or the spray icon is flashing.
|
Solution Pump Failure / Pump Circuit Fault | View Details |
| E5 |
Carpet cleaner shuts down when using solution spray; E5 is displayed.
|
Pump Overload / Short Circuit | View Details |
| E6 |
No suction from the floorhead; E6 is displayed or the suction icon is flashing.
|
Suction Path Blockage / Low Airflow Detected | View Details |
| E7 |
Carpet cleaner will not pick up dirty water; E7 is displayed and the dirty water tank icon is flashing.
|
Recovery Tank Full / Float Switch Activated | View Details |
| E8 |
Machine powers on but shuts off when reclined or when moving the handle; E8 is displayed.
|
Tilt / Recline Sensor Fault | View Details |
| E9 |
Battery-powered Dyson carpet cleaner shows E9 and will not run even when charged.
|
Battery Pack Fault / Overvoltage or Undervoltage | View Details |
| – |
A high-pitched whistling noise and reduced suction are observed.
|
Air Leak in Suction Path | View Details |
| – |
A loud rattling or grinding noise emanates from the floorhead during cleaning.
|
Brush Bar Bearing Wear / Foreign Object in Head | View Details |
| – |
A strong musty or sour smell emanates from the machine during use.
|
Microbial Growth in Tanks and Internal Hoses | View Details |
| – |
Brush bar does not spin, but there is suction and no error code.
|
Brush Bar Drive Failure Without Electronic Detection | View Details |
| – |
Carpet cleaner leaves black or dark marks on the carpet.
|
Contamination from Brush Bar or Wheels | View Details |
| – |
Carpet cleaner leaves detergent residue or foam on the carpet.
|
Excess Solution Application / Insufficient Rinse or Extraction | View Details |
| – |
Carpet cleaner performance is weak on high-pile or shag carpets.
|
Inadequate Brush Penetration / Height Setting Issue | View Details |
| – |
Carpet cleaner vibrates excessively or feels unstable during use.
|
Mechanical Imbalance / Worn Wheels | View Details |
| – |
Dirty water leaks from the recovery tank area during or after use.
|
Recovery Tank Seal Failure / Overfilling | View Details |
| – |
Handle feels loose or wobbly, affecting cleaning performance.
|
Handle / Wand Mechanical Wear | View Details |
| – |
Motor cuts out intermittently during use, then restarts after a short pause.
|
Intermittent Thermal Overload / Loose Connection | View Details |
| – |
No solution sprays onto the carpet, but the machine runs normally otherwise.
|
Solution Delivery Blockage | View Details |
| – |
Solution leaks from the bottom of the machine when not in use.
|
Solution Tank or Hose Leak | View Details |
| – |
Solution trigger is stiff or does not return fully after being pressed.
|
Trigger Mechanism Binding | View Details |
| – |
The battery-powered carpet cleaner has a very short runtime even after a full charge.
|
Battery Capacity Degradation | View Details |
| – |
The carpet cleaner does not stand upright securely and tends to fall over.
|
Upright Lock / Foot Pedal Mechanism Wear | View Details |
| – |
The carpet cleaner is very loud compared to previous use, emitting a roaring or howling sound.
|
Airflow Restriction or Motor Bearing Wear | View Details |
| – |
The carpet cleaner leaves carpets very wet after cleaning, with little water being recovered into the dirty water tank.
|
Poor Extraction / Recovery Suction Loss | View Details |
| – |
The carpet cleaner leaves streaks or uneven cleaning lines on the carpet.
|
Uneven Brush Contact / Blocked Spray Pattern | View Details |
| – |
The carpet cleaner runs, but there is a strong electrical or burning smell.
|
Overheating Motor or Belt | View Details |
| – |
The carpet cleaner shuts off when tilted to use the hose or tools.
|
Position Sensor / Safety Cut-Out Behavior | View Details |
| – |
The carpet cleaner will not turn on at all; there are no lights or sounds.
|
No Power / Dead Appliance | View Details |
| – |
The display or indicator lights flicker during operation.
|
Unstable Power / Loose Electrical Connection | View Details |
| – |
The machine trips the household circuit breaker or blows fuses when switched on.
|
Electrical Short / Ground Fault | View Details |
No matching codes found
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