Coffee tastes bitter or burnt.

Safety first: Use caution when handling hot carafe and warming plate.

Adjust brewing parameters:

• Use a slightly coarser grind.
• Reduce the amount of coffee if overpacked.

Improve flow and temperature:

• Clean the brew basket and drip stop to ensure proper flow.
• Descale the machine to normalize heating.

Serving habits:

• Avoid leaving coffee on the warming plate for extended periods; transfer to a thermal carafe if possible.