The vacuum cannot stand properly on its wall mount or falls off the dock.

Safety first: Ensure the wall mount is securely fixed to a solid surface. Use appropriate wall anchors.

• Step 1 – Check installation: Verify that the Jimmy wall mount is installed according to the manual, with the correct screw type and spacing.
• Step 2 – Tighten screws: Tighten any loose screws on the wall bracket.
• Step 3 – Inspect latch: Check the latch or hook that holds the vacuum. Replace the wall mount bracket if cracked or deformed.
• Step 4 – Reposition if needed: If the vacuum hits the floor or ceiling when docking, adjust the mount height.