The LED ring or status lights are not working correctly; the charger otherwise charges normally; the app shows the correct status.

Note: This is primarily a cosmetic/indication issue; charging may still be safe.

• Step 1 – App verification:
  • Use the ChargePoint app to confirm charger status while LEDs are malfunctioning.
• Step 2 – Power cycle:
  • Turn off the breaker for 1 minute, then turn it back on.
  • Check if LED behavior returns to normal.
• Step 3 – Internal check (qualified):
  • With power off, open the housing.
  • Inspect the LED ring module and its wiring harness to the UI or main board.
  • Reseat connectors.
• Step 4 – Replace LED module:
  • If wiring is intact but LEDs remain out or stuck, replace the LED ring / status light assembly.