The charger frequently loses connection to Wi-Fi or Ethernet; the app shows the charger offline intermittently.

Note: Network instability affects monitoring and smart features but not basic charging.

• Check signal strength: Use a smartphone near the charger to assess Wi-Fi signal quality. If weak, move the router or add a Wi-Fi extender.
• Change Wi-Fi channel: Adjust router settings to a less congested channel to reduce interference.
• Inspect Ethernet cable: For wired connections, check for kinks or damage and ensure connectors click firmly into place.
• Reboot devices: Restart both the router and the EVBox.
• If dropouts persist with good signal and cabling: The EVBox network module may be failing and should be replaced.