E16
go-e
Firmware / Configuration Corruption
Charger indicates E16; app may describe it as firmware or configuration error.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Interrupted firmware update, Corrupted configuration memory, Incompatible firmware version loaded, Faulty flash memory on control board
How to Fix / Troubleshooting
Note: Do not disconnect power during firmware operations.
- Soft reset: Power cycle the charger and check if the error clears.
- Factory reset: Use the physical reset button or app procedure to restore factory settings. Reconfigure network, access control, and current limits afterward.
- Reapply firmware: Download the latest official firmware from go-e and perform a full update via the recommended method (app, web, or service tool).
- Backup and restore: If supported, export configuration before reset and re-import after successful firmware installation.
- Replace control board: If the charger cannot complete firmware updates or repeatedly corrupts settings, the control board flash memory may be defective and must be replaced.
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Repair Difficulty
Medium
3/5
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