Vehicle will not start charging, no error code on charger, LEDs show ready state but car reports ‘charging not possible’.

Safety first: Do not insert or remove the plug under visible arcing or damage. Turn off mains before internal inspection.

• 1. Reconnect carefully:
  • Unplug the connector from the vehicle and charger (if socketed).
  • Reconnect firmly until you hear/feel the latch click.
• 2. Clean contacts:
  • Inspect the Type 2 plug and socket for dirt or light corrosion.
  • Use electrical contact cleaner and a lint‑free cloth to clean the pins.
• 3. Try another vehicle or cable:
  • If possible, test with a different EV or cable to isolate whether the issue is vehicle‑ or charger‑side.
• 4. Check charger mode:
  • Ensure the Heidelberg charger is not in a restricted mode (e.g., RFID‑only) that prevents automatic start.
• 5. If persistent:
  • Have a technician inspect the Type 2 socket assembly for worn contacts and replace if necessary.