Caple Freezers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
Advertisements
AL
The display shows AL or a flashing temperature with continuous beeping.
High Temperature Alarm Condition
E1
Freezer beeping and displaying E1; temperature fluctuates or does not reach set point
Cabinet Temperature Sensor (NTC) Fault
E10
E10 error; the freezer may not cool, and the compressor may not run.
High Temperature / Over-Temperature Protection Fault
E11
E11 displayed; the freezer may not enter or exit fast-freeze mode correctly.
Fast-Freeze Sensor or Circuit Fault
E12
E12 error; the interior light or auxiliary features may malfunction.
Low-Voltage Power Supply Fault on Control PCB
E2
Freezer shows E2 and may run continuously or not cool correctly
Evaporator Temperature Sensor (NTC) Fault
E3
Display shows E3; freezer may not defrost properly or may over-ice around the evaporator
Defrost Sensor / Defrost Thermostat Fault
E4
Freezer displays E4 and may not defrost; heavy ice build-up on evaporator and rear panel.
Defrost Heater Circuit Fault
E5
E5 error on display; compressor may not start or may short-cycle.
Compressor Start / Overload Protection Fault
E6
Freezer shows E6; fan noise may stop or airflow inside the cabinet is weak.
Evaporator Fan Motor Fault
E7
E7 displayed; the freezer may not respond correctly to temperature setting changes.
User Interface / Display Panel Communication Fault
E8
E8 error; an alarm may sound, and the internal light may not work correctly.
Door Switch / Door Sensor Fault
E9
E9 displayed; the freezer may not maintain the correct temperature or may shut down unexpectedly.
Main Control PCB Fault
LO
Display shows LO or very low temperature reading; food may be over-frozen and ice forming on packaging.
Low Temperature / Thermostat Calibration Fault
Symptom
Bad smell coming from inside the freezer even after cleaning
Persistent Odour Contamination
Symptom
Clicking noise every few minutes; compressor tries to start but stops quickly.
Compressor Start Failure
Symptom
Control panel not responding; buttons do nothing, but the display is lit
User Interface Keypad Failure
Symptom
Display completely dead; the freezer is not running at all.
No Power / Main Fuse or PCB Power Supply Failure
Symptom
Freezer alarm sounds intermittently even though the temperature seems normal.
False Alarm from Sensor or Control
Symptom
Freezer cabinet sides feel very hot to the touch.
High Condenser Temperature / Poor Ventilation
Symptom
Freezer door difficult to close or pops open after closing.
Door Alignment or Gasket Seal Issue
Symptom
Freezer drawers are sticking or are difficult to slide in and out.
Mechanical Drawer and Liner Wear or Ice Obstruction
Symptom
Freezer excessively cold; ice forming on interior walls and food rock-hard even at higher setpoints.
Thermostat or Temperature Sensor Failure (Stuck Cooling)
Symptom
Freezer interior heavily frosted; thick ice on rear panel and drawers difficult to open.
Defrost System Failure
Symptom
Freezer interior light flickers or pulses when the door is open.
Unstable Low-Voltage Supply or Failing LED Module
Symptom
Freezer making loud buzzing or humming noise from the rear.
Noisy Compressor or Vibrating Condenser
Symptom
Freezer not cooling at all; interior light works but temperature remains warm.
Compressor Not Running
Symptom
Freezer runs but does not reach −18°C; only mildly cool inside.
Partial Loss of Refrigerant Charge or Weak Compressor
Symptom
Freezer runs continuously and never cycles off, but the temperature is acceptable
Inefficient Operation / Poor Insulation or Control Calibration
Symptom
Freezer temperature fluctuates widely; sometimes too warm, sometimes too cold
Intermittent Temperature Control Fault
Symptom
Freezer trips the household RCD or circuit breaker when plugged in or shortly after starting
Electrical Short or Earth Leakage
Symptom
Frost forming mainly around the door opening and on the top front of drawers
Air Ingress Around Door Seal
Symptom
Ice building up under the bottom drawer only
Localised Defrost Drain Freezing
Symptom
Interior light not working but freezer otherwise cools normally
Interior LED / Lamp Failure
Symptom
Rattling or clattering noise from inside the freezer when the fan runs.
Obstructed or Damaged Evaporator Fan
Symptom
Warm air or condensation around the freezer door frame
Door Heater or Frame Heater Issue (if fitted)
Symptom
Water pooling at the bottom of the freezer or on the floor in front.
Blocked Defrost Drain or Door Seal Leak
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| AL |
The display shows AL or a flashing temperature with continuous beeping.
|
High Temperature Alarm Condition | View Details |
| E1 |
Freezer beeping and displaying E1; temperature fluctuates or does not reach set point
|
Cabinet Temperature Sensor (NTC) Fault | View Details |
| E10 |
E10 error; the freezer may not cool, and the compressor may not run.
|
High Temperature / Over-Temperature Protection Fault | View Details |
| E11 |
E11 displayed; the freezer may not enter or exit fast-freeze mode correctly.
|
Fast-Freeze Sensor or Circuit Fault | View Details |
| E12 |
E12 error; the interior light or auxiliary features may malfunction.
|
Low-Voltage Power Supply Fault on Control PCB | View Details |
| E2 |
Freezer shows E2 and may run continuously or not cool correctly
|
Evaporator Temperature Sensor (NTC) Fault | View Details |
| E3 |
Display shows E3; freezer may not defrost properly or may over-ice around the evaporator
|
Defrost Sensor / Defrost Thermostat Fault | View Details |
| E4 |
Freezer displays E4 and may not defrost; heavy ice build-up on evaporator and rear panel.
|
Defrost Heater Circuit Fault | View Details |
| E5 |
E5 error on display; compressor may not start or may short-cycle.
|
Compressor Start / Overload Protection Fault | View Details |
| E6 |
Freezer shows E6; fan noise may stop or airflow inside the cabinet is weak.
|
Evaporator Fan Motor Fault | View Details |
| E7 |
E7 displayed; the freezer may not respond correctly to temperature setting changes.
|
User Interface / Display Panel Communication Fault | View Details |
| E8 |
E8 error; an alarm may sound, and the internal light may not work correctly.
|
Door Switch / Door Sensor Fault | View Details |
| E9 |
E9 displayed; the freezer may not maintain the correct temperature or may shut down unexpectedly.
|
Main Control PCB Fault | View Details |
| LO |
Display shows LO or very low temperature reading; food may be over-frozen and ice forming on packaging.
|
Low Temperature / Thermostat Calibration Fault | View Details |
| – |
Bad smell coming from inside the freezer even after cleaning
|
Persistent Odour Contamination | View Details |
| – |
Clicking noise every few minutes; compressor tries to start but stops quickly.
|
Compressor Start Failure | View Details |
| – |
Control panel not responding; buttons do nothing, but the display is lit
|
User Interface Keypad Failure | View Details |
| – |
Display completely dead; the freezer is not running at all.
|
No Power / Main Fuse or PCB Power Supply Failure | View Details |
| – |
Freezer alarm sounds intermittently even though the temperature seems normal.
|
False Alarm from Sensor or Control | View Details |
| – |
Freezer cabinet sides feel very hot to the touch.
|
High Condenser Temperature / Poor Ventilation | View Details |
| – |
Freezer door difficult to close or pops open after closing.
|
Door Alignment or Gasket Seal Issue | View Details |
| – |
Freezer drawers are sticking or are difficult to slide in and out.
|
Mechanical Drawer and Liner Wear or Ice Obstruction | View Details |
| – |
Freezer excessively cold; ice forming on interior walls and food rock-hard even at higher setpoints.
|
Thermostat or Temperature Sensor Failure (Stuck Cooling) | View Details |
| – |
Freezer interior heavily frosted; thick ice on rear panel and drawers difficult to open.
|
Defrost System Failure | View Details |
| – |
Freezer interior light flickers or pulses when the door is open.
|
Unstable Low-Voltage Supply or Failing LED Module | View Details |
| – |
Freezer making loud buzzing or humming noise from the rear.
|
Noisy Compressor or Vibrating Condenser | View Details |
| – |
Freezer not cooling at all; interior light works but temperature remains warm.
|
Compressor Not Running | View Details |
| – |
Freezer runs but does not reach −18°C; only mildly cool inside.
|
Partial Loss of Refrigerant Charge or Weak Compressor | View Details |
| – |
Freezer runs continuously and never cycles off, but the temperature is acceptable
|
Inefficient Operation / Poor Insulation or Control Calibration | View Details |
| – |
Freezer temperature fluctuates widely; sometimes too warm, sometimes too cold
|
Intermittent Temperature Control Fault | View Details |
| – |
Freezer trips the household RCD or circuit breaker when plugged in or shortly after starting
|
Electrical Short or Earth Leakage | View Details |
| – |
Frost forming mainly around the door opening and on the top front of drawers
|
Air Ingress Around Door Seal | View Details |
| – |
Ice building up under the bottom drawer only
|
Localised Defrost Drain Freezing | View Details |
| – |
Interior light not working but freezer otherwise cools normally
|
Interior LED / Lamp Failure | View Details |
| – |
Rattling or clattering noise from inside the freezer when the fan runs.
|
Obstructed or Damaged Evaporator Fan | View Details |
| – |
Warm air or condensation around the freezer door frame
|
Door Heater or Frame Heater Issue (if fitted) | View Details |
| – |
Water pooling at the bottom of the freezer or on the floor in front.
|
Blocked Defrost Drain or Door Seal Leak | View Details |
No matching codes found
Advertisements