Ice forming on the freezer floor or under the bottom drawer.

Safety: Unplug the freezer before defrosting.

• Remove ice: Take out the bottom drawer and chip away loose ice carefully with a plastic tool. Do not use metal tools that can damage the liner.
• Access drain: Remove the rear interior panel to expose the evaporator and drain trough.
• Thaw and clear drain: Pour warm water into the drain trough until the ice plug melts and water flows freely. Use a flexible plastic tube or pipe cleaner to clear stubborn clogs.
• Check drain heater (if present): Some Samsung models have a small heater near the drain. Ensure it is properly positioned and not disconnected.
• Reassemble and monitor: After clearing, reassemble and monitor for recurring ice. If it returns, the defrost system may need further diagnosis.