How to Fix / Troubleshooting

Safety first: Unplug the microwave before handling internal parts.

Remove and clean components: Take out the glass tray and roller ring. Clean them and the cavity floor thoroughly.
Inspect roller ring: Check for flat spots, cracks, or missing wheels. Replace if damaged.
Check coupler: Ensure the plastic coupler on the floor is not cracked and fits snugly on the motor shaft.
Test motor operation: With the tray removed, plug in and run a short cycle while observing the coupler through the glass. If it does not turn, the motor is likely faulty.
Replace motor: Access and replacement of the turntable motor should be done from the bottom by a technician using the correct Hansa motor.

Warning: Do not force the turntable by hand; this can strip the motor gears.

Microwave turntable does not rotate, but heating still occurs.

Possible Causes