Display shows FLAME OUT and grill cools down unexpectedly

Safety: Turn the grill off and allow it to cool before cleaning the fire pot.

• Check fuel: Confirm the hopper has sufficient pellets and that they are feeding into the auger. Break up any pellet bridges and refill as needed.
• Clean fire pot: Remove grates and diffuser. Vacuum ash from the fire pot and surrounding area. Ensure all air holes in the fire pot are open.
• Verify fan operation: During startup, listen for the combustion fan. If airflow seems weak or absent, inspect and clean the fan as described in fan-related procedures. Replace the fan motor if it fails to run.
• Restart correctly: Follow Memphis startup instructions: lid closed during ignition, correct temperature setting, and adequate warm-up time. Avoid repeatedly opening the lid during the first 10–15 minutes.
• Observe flame: During a test run (with diffuser removed and extreme caution), you should see a stable flame in the fire pot after ignition. If the flame repeatedly dies out, check for wet pellets or air leaks around the fire pot.
• Service if persistent: If FLAME OUT continues after cleaning and verifying fuel and airflow, the controller’s combustion algorithm or temperature sensing may be faulty, requiring controller replacement.