Washer will not start a cycle; Start/Pause button responds but drum does not lock and program does not begin.

Safety first: Unplug the washer from the mains and turn off the water supply before any work. Do not bypass the door lock for operation; this is a critical safety device.

• Step 1 – Inspect the door and latch:
  • Open and close the door firmly several times. Ensure no clothing is trapped in the seal.
  • Check the metal/plastic latch hook on the door for cracks, looseness, or bending.
  • If the latch hook is damaged, replace it before proceeding.
• Step 2 – Check the door lock assembly:
  • Remove the top cover (usually two screws at the back, then slide back and lift).
  • Remove the front retaining spring from the door gasket and peel the gasket back near the lock area.
  • Locate the door lock assembly on the front panel and remove its mounting screws.
  • Disconnect the wiring connector and inspect for burnt pins, corrosion, or loose fit.
  • If the lock casing is burnt, cracked, or smells burnt, replace the door lock assembly.
• Step 3 – Test continuity (for advanced users):
  • With a multimeter set to continuity, test the lock terminals according to the wiring diagram (often printed on the back panel or in the control area).
  • No continuity where specified indicates a failed door lock.
• Step 4 – Reassemble and test:
  • Install the new door lock assembly, reconnect the harness, and secure with screws.
  • Refit the door gasket and retaining spring, reinstall the top cover.
  • Plug the washer back in and run a short cycle to confirm the error is cleared.
• If E01 persists: The issue may be with the wiring harness or main control board (PCB). At this point, contact an authorized Arctic service technician for board-level diagnostics.