Washer will not lock or unlock the door; F13 displayed; cycle will not start or complete.

Safety first: Unplug the washer. If the door is locked with clothes inside, wait several minutes after unplugging; many locks will release mechanically once power is removed.

Inspect door lock and strike:

• Check strike: Examine the plastic or metal door strike on the door. If it is cracked, bent, or missing, the lock cannot engage. Replace the strike if damaged.
• Access lock: Remove the front door gasket clamp and peel back the boot near the lock. Remove the screws securing the door lock assembly and pull it out.
• Check wiring: Inspect the harness connector for loose pins or corrosion. Reseat firmly.
• Test lock: With the lock disconnected and washer unplugged, measure resistance across the lock solenoid terminals (refer to tech sheet; typically a few hundred ohms). An open circuit indicates a bad lock.

Corrective action: Replace the door lock assembly if it fails continuity tests or shows signs of overheating. Ensure the new lock is aligned with the door strike and that the gasket is reinstalled without leaks.