E21
Insignia
Extended Drain Time / Slow Drain
Washer shows E21 and will not drain or complete cycle.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Partial blockage in drain hose, Clogged pump filter, Weak drain pump motor, Obstruction in tub-to-pump sump hose
How to Fix / Troubleshooting
Safety first: Unplug the washer. Prepare for water spillage when opening filters or hoses.
- Check standpipe height: Ensure the Insignia washer's drain hose is installed at the correct height per manual. Too low can cause siphoning and drain issues.
- Clean pump filter: Open the lower front access panel, unscrew the pump filter cap slowly, and drain water into a pan. Remove lint and debris from the filter and cavity.
- Inspect drain hose: Detach the hose from the standpipe and check for clogs or buildup. Flush with water if necessary.
- Check sump hose: Access the black rubber hose between tub and pump. Remove clamps and inspect for socks, coins, or other obstructions. Clear and reinstall securely.
- Test pump performance: Reassemble, plug in, and run a drain/spin. If the pump is noisy, weak, or not moving water effectively, replace the Insignia drain pump.
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Repair Difficulty
Medium
3/5
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