Washer drum does not turn at all; motor hums or clicks but no movement.

Safety first: Unplug the washer immediately to prevent motor damage.

• Check drum rotation: Try to rotate the Insignia drum by hand. If it will not move or is very stiff, a mechanical jam is likely.
• Inspect for foreign objects: Look through drum holes with a flashlight for bra wires, coins, or screws lodged between drum and tub. Remove if accessible.
• Remove rear panel: Inspect the drive pulley and belt (if equipped) for obstructions or damage.
• Assess bearings: If the drum is seized and no object is found, the bearings may have failed and locked up, requiring tub/bearing replacement.
• Professional repair: Seized drums usually require major disassembly; contact a technician.