Washer does not dispense detergent; powder remains in drawer after wash.

Safety: Unplug the washer before removing the dispenser drawer.

• Clean drawer and housing: Remove the drawer and wash all compartments. Clean the top of the housing where water jets spray into the drawer.
• Check inserts: Ensure any supplied inserts (for liquid detergent) are correctly positioned or removed when using powder.
• Test water flow: Run a cycle and observe water entering the detergent compartment. If weak or absent, the corresponding inlet valve may be faulty.
• Replace inlet valve: Swap the defective valve coil or valve block with a Neff-compatible part.