Charger indicates 'Proximity Fault' or vehicle plug cannot be latched/released correctly

Safety: Do not force the plug in or out; this can damage the connector or vehicle inlet.

• Step 1 – Inspect plug latch: With the charger de‑energized, check that the latch on the Type 2 plug moves freely. Remove any visible debris and clean with a dry cloth.
• Step 2 – Check for physical damage: Look for bent pins, cracks, or melted plastic on the plug. If present, stop using the charger.
• Step 3 – Test with another vehicle (if possible): This helps determine whether the issue is with the charger plug or the vehicle inlet.
• Step 4 – Electrical test (technician): Measure the proximity resistor value in the plug and verify continuity back to the PCB. If the resistor is open or incorrect, replace the tethered cable assembly.
• Step 5 – PCB diagnostics: If the plug hardware is sound but the charger still reports a proximity fault, the proximity detection circuit on the PCB may be defective and require board replacement.