Pod Point
Pod Point EV Home Chargers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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PPC-01
Pod Point home charger will not power on, no LEDs lit on the front fascia, vehicle does not detect the charger
No Mains Supply / Internal Power Supply Failure
PPC-02
Pod Point charger LEDs are on but vehicle will not start charging, no relay click heard when plugging in
Contactor / Relay Not Engaging
PPC-03
Vehicle displays 'Charging Fault' or 'Check EVSE', Pod Point LEDs show error pattern, charging stops shortly after starting
Pilot Signal / Control Pilot Fault
PPC-04
Pod Point charger shows an earth fault error, LEDs indicate ground fault, vehicle refuses to charge
Earth Leakage / Ground Fault Detection
PPC-05
Charger repeatedly trips the dedicated MCB or RCBO in the consumer unit when a vehicle is plugged in.
Overcurrent / Short Circuit Under Load
PPC-06
Pod Point LEDs indicate over-temperature, charging stops or derates after a short period, and the unit feels hot to the touch.
Thermal Overload / Overheating Protection
PPC-07
The charger shows an 'Overvoltage' or 'Undervoltage' error; charging will not start or stops intermittently.
Supply Voltage Out of Range
PPC-08
The Pod Point app shows a 'Communication Error' with the charger; charger LEDs appear normal but cannot be controlled remotely.
Network / Cloud Connectivity Failure
PPC-09
The Pod Point app shows a 'Load Management Error' or 'Load Limit Exceeded'; charging is paused or limited.
Dynamic Load Management / CT Clamp Fault
PPC-10
The charger shows a 'PEN Fault' or 'Earth Fault – PME Protection'; charging is disabled.
PEN Conductor / PME Protection Activation
PPC-11
The charger indicates 'Lockout' or 'Authentication Required'; the vehicle will not charge until authorized.
User Authentication / Access Control Lockout
PPC-12
The charger displays a 'Firmware Error' or 'Internal Error'; LEDs show a persistent fault pattern after reboot.
Firmware Corruption / Internal Software Fault
PPC-13
The charger shows a 'Relay Welded' or 'Contactor Stuck' error; charging is disabled for safety.
Welded Contactor / Stuck Power Relay Detection
PPC-14
The charger indicates 'Proximity Fault' or the vehicle plug cannot be latched/released correctly.
Proximity Pilot / Plug Detection Fault
PPC-15
Charger displays 'Socket Lock Fault' on socketed Pod Point units, preventing the Type 2 socket from locking or unlocking.
Socket Locking Actuator Failure
PPC-16
Charger displays 'RCM Fault' or 'RCD Self‑Test Failed', and charging is disabled.
Residual Current Monitoring Device Failure
PPC-17
Charger displays 'Phase Imbalance' or 'Phase Loss' (on 3‑phase Pod Point models), resulting in reduced or disabled charging.
Phase Loss / Phase Imbalance Detection
PPC-18
Charger indicates 'Meter Error' or 'Energy Meter Fault', making smart billing or reporting unavailable.
Internal Energy Meter Communication Failure
PPC-19
Charger displays 'Isolation Fault' or 'Insulation Error', and charging is disabled.
Output Insulation Resistance Low
PPC-20
Charger displays 'Schedule Active' or refuses to start charging outside set times, which the user may perceive as a fault.
Charging Schedule / Smart Tariff Misconfiguration
Symptom
Charger appears to work but vehicle reports 'Charge Port Not Locked' or similar, and may stop charging
Mechanical Incompatibility / Locking Coordination Issue
Symptom
Charger emits unusual buzzing, humming, or clicking noises during operation
Acoustic Noise from Contactor / Transformer / Loose Components
Symptom
Charger front LEDs are dim, flickering, or not displaying correct colors, but charging works
LED Indicator / Display Fault
Symptom
Charger makes a single loud 'pop' sound and then stops working
Component Catastrophic Failure (Fuse/Capacitor/Contactor)
Symptom
Charger randomly reboots during charging (LEDs go off and back on), sometimes interrupting the session
Power Supply Instability / Internal Reboot
Symptom
Persistent burning smell or signs of scorching around the Pod Point charger or cable
Overheating / Localized Electrical Arcing
Symptom
Pod Point LEDs are flashing in an undocumented pattern, but charging appears normal
Status Indication / Minor Warning
Symptom
Pod Point charger does not start charging when vehicle is plugged in, but starts if plug is reinserted several times
Intermittent Plug Detection / Contact Issue
Symptom
Pod Point charger front fascia or enclosure is cracked, UV‑faded, or physically damaged but still operates
Enclosure Mechanical Damage / Compromised IP Rating
Symptom
Pod Point charger is physically loose on the wall or mounting surface, and the unit can be wobbled by hand.
Loose Wall Mount / Fixing Failure
Symptom
Pod Point charger repeatedly disconnects from Wi‑Fi or mobile network, causing unreliable smart features
Intermittent Network Connectivity
Symptom
The Type 2 plug is difficult to insert or remove from the vehicle inlet, requiring excessive force.
Mechanical Connector Wear / Misalignment
Symptom
The tethered charging cable becomes very warm or hot during charging, especially near the plug or where it enters the charger.
Overheating Cable / High Resistance Connection
Symptom
Vehicle charges very slowly compared to charger rating (e.g., 7 kW Pod Point only delivering ~2–3 kW)
Reduced Charge Current / Derating
Symptom
Vehicle intermittently stops and starts charging during a session without user input
Intermittent Pilot / Contactor Control Issue
Symptom
Water or condensation is visible inside the Pod Point charger cover or around the cable entry, potentially causing intermittent faults.
Water Ingress / IP Seal Failure
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| PPC-01 |
Pod Point home charger will not power on, no LEDs lit on the front fascia, vehicle does not detect the charger
|
No Mains Supply / Internal Power Supply Failure | View Details |
| PPC-02 |
Pod Point charger LEDs are on but vehicle will not start charging, no relay click heard when plugging in
|
Contactor / Relay Not Engaging | View Details |
| PPC-03 |
Vehicle displays 'Charging Fault' or 'Check EVSE', Pod Point LEDs show error pattern, charging stops shortly after starting
|
Pilot Signal / Control Pilot Fault | View Details |
| PPC-04 |
Pod Point charger shows an earth fault error, LEDs indicate ground fault, vehicle refuses to charge
|
Earth Leakage / Ground Fault Detection | View Details |
| PPC-05 |
Charger repeatedly trips the dedicated MCB or RCBO in the consumer unit when a vehicle is plugged in.
|
Overcurrent / Short Circuit Under Load | View Details |
| PPC-06 |
Pod Point LEDs indicate over-temperature, charging stops or derates after a short period, and the unit feels hot to the touch.
|
Thermal Overload / Overheating Protection | View Details |
| PPC-07 |
The charger shows an 'Overvoltage' or 'Undervoltage' error; charging will not start or stops intermittently.
|
Supply Voltage Out of Range | View Details |
| PPC-08 |
The Pod Point app shows a 'Communication Error' with the charger; charger LEDs appear normal but cannot be controlled remotely.
|
Network / Cloud Connectivity Failure | View Details |
| PPC-09 |
The Pod Point app shows a 'Load Management Error' or 'Load Limit Exceeded'; charging is paused or limited.
|
Dynamic Load Management / CT Clamp Fault | View Details |
| PPC-10 |
The charger shows a 'PEN Fault' or 'Earth Fault – PME Protection'; charging is disabled.
|
PEN Conductor / PME Protection Activation | View Details |
| PPC-11 |
The charger indicates 'Lockout' or 'Authentication Required'; the vehicle will not charge until authorized.
|
User Authentication / Access Control Lockout | View Details |
| PPC-12 |
The charger displays a 'Firmware Error' or 'Internal Error'; LEDs show a persistent fault pattern after reboot.
|
Firmware Corruption / Internal Software Fault | View Details |
| PPC-13 |
The charger shows a 'Relay Welded' or 'Contactor Stuck' error; charging is disabled for safety.
|
Welded Contactor / Stuck Power Relay Detection | View Details |
| PPC-14 |
The charger indicates 'Proximity Fault' or the vehicle plug cannot be latched/released correctly.
|
Proximity Pilot / Plug Detection Fault | View Details |
| PPC-15 |
Charger displays 'Socket Lock Fault' on socketed Pod Point units, preventing the Type 2 socket from locking or unlocking.
|
Socket Locking Actuator Failure | View Details |
| PPC-16 |
Charger displays 'RCM Fault' or 'RCD Self‑Test Failed', and charging is disabled.
|
Residual Current Monitoring Device Failure | View Details |
| PPC-17 |
Charger displays 'Phase Imbalance' or 'Phase Loss' (on 3‑phase Pod Point models), resulting in reduced or disabled charging.
|
Phase Loss / Phase Imbalance Detection | View Details |
| PPC-18 |
Charger indicates 'Meter Error' or 'Energy Meter Fault', making smart billing or reporting unavailable.
|
Internal Energy Meter Communication Failure | View Details |
| PPC-19 |
Charger displays 'Isolation Fault' or 'Insulation Error', and charging is disabled.
|
Output Insulation Resistance Low | View Details |
| PPC-20 |
Charger displays 'Schedule Active' or refuses to start charging outside set times, which the user may perceive as a fault.
|
Charging Schedule / Smart Tariff Misconfiguration | View Details |
| – |
Charger appears to work but vehicle reports 'Charge Port Not Locked' or similar, and may stop charging
|
Mechanical Incompatibility / Locking Coordination Issue | View Details |
| – |
Charger emits unusual buzzing, humming, or clicking noises during operation
|
Acoustic Noise from Contactor / Transformer / Loose Components | View Details |
| – |
Charger front LEDs are dim, flickering, or not displaying correct colors, but charging works
|
LED Indicator / Display Fault | View Details |
| – |
Charger makes a single loud 'pop' sound and then stops working
|
Component Catastrophic Failure (Fuse/Capacitor/Contactor) | View Details |
| – |
Charger randomly reboots during charging (LEDs go off and back on), sometimes interrupting the session
|
Power Supply Instability / Internal Reboot | View Details |
| – |
Persistent burning smell or signs of scorching around the Pod Point charger or cable
|
Overheating / Localized Electrical Arcing | View Details |
| – |
Pod Point LEDs are flashing in an undocumented pattern, but charging appears normal
|
Status Indication / Minor Warning | View Details |
| – |
Pod Point charger does not start charging when vehicle is plugged in, but starts if plug is reinserted several times
|
Intermittent Plug Detection / Contact Issue | View Details |
| – |
Pod Point charger front fascia or enclosure is cracked, UV‑faded, or physically damaged but still operates
|
Enclosure Mechanical Damage / Compromised IP Rating | View Details |
| – |
Pod Point charger is physically loose on the wall or mounting surface, and the unit can be wobbled by hand.
|
Loose Wall Mount / Fixing Failure | View Details |
| – |
Pod Point charger repeatedly disconnects from Wi‑Fi or mobile network, causing unreliable smart features
|
Intermittent Network Connectivity | View Details |
| – |
The Type 2 plug is difficult to insert or remove from the vehicle inlet, requiring excessive force.
|
Mechanical Connector Wear / Misalignment | View Details |
| – |
The tethered charging cable becomes very warm or hot during charging, especially near the plug or where it enters the charger.
|
Overheating Cable / High Resistance Connection | View Details |
| – |
Vehicle charges very slowly compared to charger rating (e.g., 7 kW Pod Point only delivering ~2–3 kW)
|
Reduced Charge Current / Derating | View Details |
| – |
Vehicle intermittently stops and starts charging during a session without user input
|
Intermittent Pilot / Contactor Control Issue | View Details |
| – |
Water or condensation is visible inside the Pod Point charger cover or around the cable entry, potentially causing intermittent faults.
|
Water Ingress / IP Seal Failure | View Details |
No matching codes found
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