Charger displays 'Schedule Active' or refuses to start charging outside set times, which the user may perceive as a fault.

Note: This is a configuration issue, not a hardware failure.

• Step 1 – Open Pod Point App: Navigate to the charger settings and review all active schedules and smart tariff options.
• Step 2 – Disable Schedules: Temporarily disable all schedules and smart charging features, then attempt to start a manual charge.
• Step 3 – Check Time Settings: Ensure your phone and the charger (if applicable) are set to the correct time and timezone.
• Step 4 – Recreate Schedule: If you require scheduled charging, delete and recreate a simple schedule, then test that the charger starts and stops at the expected times.
• Step 5 – Contact Support: If the charger still behaves unexpectedly, Pod Point support can review the backend configuration for your unit.