Pod Point charger LEDs are on but vehicle will not start charging, no relay click heard when plugging in

Safety warning: Do not attempt to bypass or manually operate the internal contactor. It switches high current and must only be serviced by a qualified electrician.

• Step 1 – Power cycle the charger: Turn OFF the charger at the consumer unit or isolator for 2–3 minutes, then turn it back ON. Listen for a relay click when you next plug in the vehicle. If the contactor still does not engage, continue.
• Step 2 – Try a different vehicle or cable: If you are using a socketed Pod Point, test with another Type 2 cable and, if possible, another EV to rule out vehicle or cable issues.
• Step 3 – Check Pod Point app / status: Confirm the charger is not paused or limited by a smart schedule or load‑balancing setting in the Pod Point app. Disable any schedule and retry.
• Step 4 – Electrical checks (electrician only): With power isolated, the electrician can open the unit, inspect the contactor for heat damage, check coil resistance, and verify that the control PCB is sending a 230 V (or specified) signal to the contactor coil when a charge is requested. If the coil is open circuit or the contacts are welded, the contactor must be replaced with the correct Pod Point‑specified model.
• Step 5 – Replace faulty module: If the PCB is not driving the contactor despite correct pilot signalling, replace the control PCB assembly as per Pod Point service guidance.