The display shows “ADD WATER” or the water indicator light stays on even when the reservoir is full; the unit will not start the ice cycle.

Safety first: Unplug the ice maker before reaching into the reservoir.

• Verify water level: Make sure the reservoir is filled to the indicated MAX line but not overfilled.
• Free the float: Locate the low-water float (a small plastic piece that moves up and down). Move it gently with your finger; it should move freely without sticking.
• Clean mineral deposits: If the float or sensor area has white scale, clean with a 1:1 vinegar and water solution, then rinse thoroughly.
• Check for trapped air: Tilt the unit slightly to release any air pockets around the float or sensor.
• Reset: Unplug for 5 minutes, then plug back in and check if the ADD WATER message clears.
• If still stuck: The low-water sensor or float assembly may be defective and should be replaced.