The grill starts but then shuts down mid-cook, with the fire going out and the temperature dropping.

Safety first: Turn the grill OFF and allow it to cool before cleaning.

• Step 1 – Check pellets: Inspect pellets for moisture damage. Replace with fresh, dry pellets if they are swollen or soft.
• Step 2 – Stir hopper: During long cooks, occasionally stir pellets to prevent bridging, especially with tall hoppers.
• Step 3 – Clean firepot frequently: Vacuum ash from the firepot every 2–3 cooks or after long smokes to maintain airflow.
• Step 4 – Inspect auger motor: If flame-outs are frequent, watch the auger during operation. If it stops intermittently or makes grinding noises, replace the auger motor.