Roborock
Wi-Fi Module or Network Compatibility Issue
Robot vacuum cannot connect to Wi-Fi or frequently drops connection, but otherwise cleans normally.
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Possible Causes
Router using unsupported 5 GHz only, Weak signal at dock location, Wi-Fi password or encryption changes, Internal Wi-Fi module fault
How to Fix / Troubleshooting
Safety first: No electrical disassembly is needed; work through the app and router.
Step-by-step:
- Use 2.4 GHz network: Ensure your router broadcasts a 2.4 GHz SSID; Roborock robots typically do not support 5 GHz only.
- Move dock closer to router: Place the dock where the Wi-Fi signal is strong.
- Reset Wi-Fi on robot: Use the button combination in the manual to reset Wi-Fi, then re-add the robot in the app.
If the robot cannot see any networks while other devices can, the internal Wi-Fi module may be faulty and require main board repair or replacement.
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Repair Difficulty
Easy
2/5
Required Part
Wi-Fi Module (on Main Control Board)
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