Safety first: Unplug the washer and prepare for water spillage.

F11 is a pump circuit error distinct from simple blockages.

Check the pump filter first: Open the pump filter and remove debris as described for F05. If the pump is clear but still not running, continue.
Access the pump wiring: Remove the rear or bottom panel to reach the pump. Inspect the electrical connector for burning or looseness. Reseat firmly.
Test the pump coil: With the machine unplugged, disconnect the pump and measure resistance across the terminals. If it reads open circuit (infinite resistance), the pump is faulty and must be replaced.
Check the harness to the control board: Trace the pump wires to the main PCB. Look for breaks, crushed sections, or loose plugs. Repair as needed.
Control board: If the pump and wiring are good but F11 persists and the pump never energizes, the pump driver on the control board may be faulty, requiring board replacement.
Reassemble and test the unit: After replacing the pump or repairing wiring, run a drain or spin program to confirm operation.

The washer will not drain; F11 is displayed; the pump may be silent; the machine may stop with water in the drum.

Possible Causes