Washer shows E13 and does not start; often related to door or safety system

Safety first: Disconnect power before removing the control panel or user interface.

• 1. Check child lock: Refer to the user manual for the child lock symbol. Press and hold the designated key combination (often two buttons) for several seconds to disable the child lock.
• 2. Inspect buttons: Ensure no control panel buttons are stuck or permanently pressed. Clean around the buttons with a slightly damp cloth.
• 3. Power cycle: Unplug the washer for 10 minutes to reset the safety logic, then reconnect and test.
• 4. Door safety check: Confirm the door closes firmly and that E01 is not also present. If the door lock is suspect, follow the door lock diagnostic steps and replace if necessary.
• 5. Technician diagnosis: If E13 persists and user controls and door lock are functional, the user interface board or main control module may be faulty and should be evaluated by a V-ZUG technician.