Hoover H-Free
Hoover H-Free Cordless Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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CHG
The display shows CHG or the battery icon flashes, and the vacuum will not run until charged.
Low Battery Charge Level
E1
Cordless vacuum will not start, red LED flashes once repeatedly when trigger is pulled
Main Battery Pack Undervoltage Protection
E2
Vacuum cuts out immediately when trigger is pressed, red LED flashes twice repeatedly
Battery Overcurrent / Short-Circuit Protection
E3
Vacuum stops during use, red LED flashes three times repeatedly, unit feels hot
Thermal Overload Protection (Main Motor Overheating)
E4
Brush bar will not rotate, brush LED flashes red or E4 displayed, suction still works
Brush Bar Motor Overload / Jam Protection
E5
Vacuum runs only on low power, will not switch to turbo/boost, red LED flashes five times
Battery Temperature / Performance Limiting
E6
Vacuum stops and flashes E6 or six red blinks, especially when tilting or moving the wand
Communication Fault Between Main Unit and Motorised Floorhead
E7
Vacuum will not charge, charger LED flashes or E7 appears on display
Charger / Power Supply Fault
E8
Battery LEDs flash in an alternating pattern, the vacuum will not run after storage.
Battery Pack Cell Imbalance / Internal Error
E9
The vacuum stops and displays E9 or nine red flashes when using motorised accessories.
Accessory Motor Overload / Short
F1
The display shows F1, and the vacuum refuses to start after filter cleaning.
Filter Not Fitted / Filter Sensor Error
F2
F2 is displayed, suction is weak, and the vacuum cycles on/off.
Airflow Restriction / Blockage Detected
F3
The F3 error appears, the vacuum stops shortly after starting, and there is no obvious blockage.
Main Motor Speed / Tachometer Fault
F4
F4 is displayed, the unit will not respond to the trigger, and LEDs may light briefly.
Main Control PCB Fault
F5
The F5 error appears, and the vacuum shuts down when switching modes or pressing turbo.
Mode Switch / Trigger Input Fault
F6
F6 is displayed, the brush bar and suction are both disabled, and LEDs may still light.
System Safety Lockout
FULL
The bin full indicator or FULL message appears, suction drops, and the unit may pulse.
Dust Bin Overfull / Cyclone Blockage
Symptom
Dust escaping from around the bin or filter area, with visible fine dust on the exterior.
Poor Sealing / Gasket Failure
Symptom
Excessive vibration in the floorhead or handheld unit when running.
Imbalanced Brush Bar or Fan
Symptom
Fine dust blowing out of the exhaust; the air feels dusty when the vacuum is running.
Post-Motor Filter Failure / Bypass
Symptom
LEDs on the battery show full, but the vacuum stops after a few seconds of use.
Battery Voltage Sag Under Load
Symptom
Loud, high-pitched whine or screeching noise from the main unit during use.
Main Motor Bearing Wear
Symptom
Rattling or grinding noise from the floorhead when the brush bar is spinning.
Brush Bar Bearing / End Cap Failure
Symptom
The battery or charger becomes excessively hot during charging.
Abnormal Charging Temperature
Symptom
The brush bar intermittently stops while vacuuming, especially when moving the wand.
Intermittent Connection in Wand or Floorhead
Symptom
The charger LED does not light when the battery is connected; the battery does not charge.
No Charge / Dead Charger
Symptom
The floorhead lights (if fitted) do not turn on, but the brush bar still spins.
LED Lighting Circuit Failure
Symptom
The mini turbo brush stops spinning under light pressure on upholstery.
Weak Accessory Motor / Worn Gears
Symptom
The trigger must be pressed very hard or only works intermittently.
Worn or Contaminated Trigger Switch
Symptom
The vacuum body creaks or flexes and loses suction when the bin is handled.
Cracked Bin or Body Causing Air Leak
Symptom
The vacuum cuts out when tilted to certain angles or when carried.
Internal Connection / Battery Latch Issue
Symptom
The vacuum leaves lines of debris and does not pick up well from carpets despite normal suction at the wand.
Brush Bar Bristle Wear / Floorhead Performance Loss
Symptom
The vacuum pulses on and off rapidly when trying to use, especially with a full bin.
Airflow Protection Pulsing
Symptom
The vacuum runs for only a few minutes then stops; battery LEDs show low or flashing.
Battery Capacity Degradation
Symptom
The vacuum smells of burning or hot plastic during or after use.
Overheating Motor or Brush Bar
Symptom
The vacuum will not start at all; no lights appear when the trigger is pressed.
No Power / Dead Unit
Symptom
Vacuum has very weak suction but runs normally; no error codes are displayed.
General Airflow Restriction / Filter Clogging
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| CHG |
The display shows CHG or the battery icon flashes, and the vacuum will not run until charged.
|
Low Battery Charge Level | View Details |
| E1 |
Cordless vacuum will not start, red LED flashes once repeatedly when trigger is pulled
|
Main Battery Pack Undervoltage Protection | View Details |
| E2 |
Vacuum cuts out immediately when trigger is pressed, red LED flashes twice repeatedly
|
Battery Overcurrent / Short-Circuit Protection | View Details |
| E3 |
Vacuum stops during use, red LED flashes three times repeatedly, unit feels hot
|
Thermal Overload Protection (Main Motor Overheating) | View Details |
| E4 |
Brush bar will not rotate, brush LED flashes red or E4 displayed, suction still works
|
Brush Bar Motor Overload / Jam Protection | View Details |
| E5 |
Vacuum runs only on low power, will not switch to turbo/boost, red LED flashes five times
|
Battery Temperature / Performance Limiting | View Details |
| E6 |
Vacuum stops and flashes E6 or six red blinks, especially when tilting or moving the wand
|
Communication Fault Between Main Unit and Motorised Floorhead | View Details |
| E7 |
Vacuum will not charge, charger LED flashes or E7 appears on display
|
Charger / Power Supply Fault | View Details |
| E8 |
Battery LEDs flash in an alternating pattern, the vacuum will not run after storage.
|
Battery Pack Cell Imbalance / Internal Error | View Details |
| E9 |
The vacuum stops and displays E9 or nine red flashes when using motorised accessories.
|
Accessory Motor Overload / Short | View Details |
| F1 |
The display shows F1, and the vacuum refuses to start after filter cleaning.
|
Filter Not Fitted / Filter Sensor Error | View Details |
| F2 |
F2 is displayed, suction is weak, and the vacuum cycles on/off.
|
Airflow Restriction / Blockage Detected | View Details |
| F3 |
The F3 error appears, the vacuum stops shortly after starting, and there is no obvious blockage.
|
Main Motor Speed / Tachometer Fault | View Details |
| F4 |
F4 is displayed, the unit will not respond to the trigger, and LEDs may light briefly.
|
Main Control PCB Fault | View Details |
| F5 |
The F5 error appears, and the vacuum shuts down when switching modes or pressing turbo.
|
Mode Switch / Trigger Input Fault | View Details |
| F6 |
F6 is displayed, the brush bar and suction are both disabled, and LEDs may still light.
|
System Safety Lockout | View Details |
| FULL |
The bin full indicator or FULL message appears, suction drops, and the unit may pulse.
|
Dust Bin Overfull / Cyclone Blockage | View Details |
| – |
Dust escaping from around the bin or filter area, with visible fine dust on the exterior.
|
Poor Sealing / Gasket Failure | View Details |
| – |
Excessive vibration in the floorhead or handheld unit when running.
|
Imbalanced Brush Bar or Fan | View Details |
| – |
Fine dust blowing out of the exhaust; the air feels dusty when the vacuum is running.
|
Post-Motor Filter Failure / Bypass | View Details |
| – |
LEDs on the battery show full, but the vacuum stops after a few seconds of use.
|
Battery Voltage Sag Under Load | View Details |
| – |
Loud, high-pitched whine or screeching noise from the main unit during use.
|
Main Motor Bearing Wear | View Details |
| – |
Rattling or grinding noise from the floorhead when the brush bar is spinning.
|
Brush Bar Bearing / End Cap Failure | View Details |
| – |
The battery or charger becomes excessively hot during charging.
|
Abnormal Charging Temperature | View Details |
| – |
The brush bar intermittently stops while vacuuming, especially when moving the wand.
|
Intermittent Connection in Wand or Floorhead | View Details |
| – |
The charger LED does not light when the battery is connected; the battery does not charge.
|
No Charge / Dead Charger | View Details |
| – |
The floorhead lights (if fitted) do not turn on, but the brush bar still spins.
|
LED Lighting Circuit Failure | View Details |
| – |
The mini turbo brush stops spinning under light pressure on upholstery.
|
Weak Accessory Motor / Worn Gears | View Details |
| – |
The trigger must be pressed very hard or only works intermittently.
|
Worn or Contaminated Trigger Switch | View Details |
| – |
The vacuum body creaks or flexes and loses suction when the bin is handled.
|
Cracked Bin or Body Causing Air Leak | View Details |
| – |
The vacuum cuts out when tilted to certain angles or when carried.
|
Internal Connection / Battery Latch Issue | View Details |
| – |
The vacuum leaves lines of debris and does not pick up well from carpets despite normal suction at the wand.
|
Brush Bar Bristle Wear / Floorhead Performance Loss | View Details |
| – |
The vacuum pulses on and off rapidly when trying to use, especially with a full bin.
|
Airflow Protection Pulsing | View Details |
| – |
The vacuum runs for only a few minutes then stops; battery LEDs show low or flashing.
|
Battery Capacity Degradation | View Details |
| – |
The vacuum smells of burning or hot plastic during or after use.
|
Overheating Motor or Brush Bar | View Details |
| – |
The vacuum will not start at all; no lights appear when the trigger is pressed.
|
No Power / Dead Unit | View Details |
| – |
Vacuum has very weak suction but runs normally; no error codes are displayed.
|
General Airflow Restriction / Filter Clogging | View Details |
No matching codes found
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