The charger's Wi-Fi connection is unstable or frequently drops, causing remote control and monitoring to fail intermittently.

Safety: Network troubleshooting does not involve high voltage, but do not open the charger while powered unless qualified.

• Step 1 – Signal strength: Use a smartphone near the charger to check the Wi-Fi signal. If weak, move the router closer or add a Wi-Fi extender.
• Step 2 – Change channel: Adjust your router’s Wi-Fi channel to reduce interference from neighbors.
• Step 3 – Firmware update: Update the charger firmware via the Enel X app to improve network stability.
• Step 4 – Antenna check: With power OFF, open the charger and ensure the Wi-Fi antenna cable is securely connected and not pinched.
• Resolution: Replace the Wi-Fi / communication module if connectivity remains unstable despite a good signal and configuration.