Zaptec
Intermittent Cloud Connectivity
The charger frequently loses connection to the Zaptec cloud, but local charging continues normally.
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Possible Causes
Unstable internet connection, router rebooting or dropping Wi-Fi, marginal 4G signal, communication module firmware issues
How to Fix / Troubleshooting
Safety first: No direct electrical hazard, but remote control and logging are affected.
Steps:
- Monitor router: Check router logs or LEDs for frequent restarts or disconnections.
- Signal strength: For Wi-Fi, improve signal near the charger. For 4G, ensure good cellular coverage or reposition external antenna if present.
- Firmware: Update both router and charger firmware to latest versions.
- If only this charger is affected: The communication module may be unstable and should be replaced.
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Repair Difficulty
Easy
2/5
Required Part
Communication Module (Wi-Fi/4G)
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