Wi‑Fi or the app shows the grill offline even though it is powered on.

Safety first: Network troubleshooting does not require opening the grill; only open panels with the grill unplugged.

• Check signal strength: Use a phone near the grill to verify the Wi‑Fi signal. Move the router closer or use a Wi‑Fi extender if the signal is weak.
• Restart router and grill: Power cycle your router and then the grill. Retry connecting via the app.
• Update app and firmware: Ensure you have the latest Char‑Broil app and apply any available firmware updates to the grill.
• Inspect antenna (if accessible): With the grill unplugged, check that any external or internal antenna connection on the control board is secure.