Char-Broil
Char-Broil Pellet Grills & Smokers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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DOOR
Display shows DOOR or lid open warning; the grill will not start or will not increase temperature.
Lid Switch or Lid Sensor Fault
ERR1
Pellet grill will not ignite; display shows ERR1 shortly after startup
Igniter (Hot Rod) Failure
ERR2
Pellet grill shuts down during cook and displays ERR2 on the control panel.
High Temperature Safety Shutdown / Overheat Condition
ERR3
Pellet grill fails to reach the set temperature and displays ERR3.
Temperature Sensor (RTD) Failure or Open Circuit
ERR4
Display shows ERR4 and the grill will not start a cook cycle.
Auger Motor or Auger Jam Fault
ERR5
Control panel displays ERR5 and the grill shuts down unexpectedly.
Flame-Out / Loss of Fire Detected
ERR6
Display shows ERR6 and the temperature reading is obviously incorrect (very high or very low).
Temperature Probe Short Circuit / Out-of-Range Reading
ERR7
Pellet grill display shows ERR7 and buttons are unresponsive.
Control Board Communication or Internal Fault
ERR8
Display shows ERR8 and the grill will not power up fully or shuts off immediately.
Low Voltage / Power Supply Fault
ERR9
Display shows ERR9 and Wi‑Fi or app control does not function.
Wi‑Fi / Connectivity Module Fault
FAN
Display shows FAN or fan error; the grill smokes heavily and struggles to ignite or maintain a flame.
Combustion Fan Failure or Low Airflow
HOPP
Display shows HOPP or hopper error; the grill reports a pellet feed issue even when the hopper is full.
Pellet Hopper Sensor or Feed Monitoring Fault
IGN
Display shows IGN or ignition error; pellets feed but never light.
Ignition Timeout / Failed Ignition Sequence
NOPEL
Display shows a low pellet or NOPEL warning, and the grill shuts down or cannot maintain temperature.
Pellet Level / Feed Interruption Fault
P1
Display shows P1 and the grill will not heat above low temperatures.
Low Power / Eco Mode or Restricted Feed Setting
P2
Display shows P2 and the grill overshoots the set temperature, running hotter than expected.
High Power / Aggressive Feed Setting
SENS
Display shows SENS or sensor error; the temperature reading is blank or shows dashes.
Temperature Sensor Disconnected or Not Detected
Symptom
Buttons on the control panel are unresponsive or require very hard presses.
Keypad / Button Failure
Symptom
Digital temperature reading differs from the actual grate temperature by more than 50°F.
Temperature Measurement Inaccuracy
Symptom
Excessive vibration or rattling of the grill body during operation.
Structural Vibration / Loose Panels
Symptom
Grease fire in the cook chamber; flames visible under the grates.
Grease Ignition / Fire in Drip Tray or Fire Pot Area
Symptom
Grease leaking from the front or sides of the grill instead of into the grease bucket.
Grease Management System Blockage or Misalignment
Symptom
Grill will not reach high temperatures (e.g., cannot exceed 300°F) even with the lid closed.
Low Maximum Temperature / Insufficient Heat Output
Symptom
Heavy white smoke and a strong raw wood smell during operation; food tastes bitter.
Incomplete Combustion / Smoldering Pellets
Symptom
High-pitched whine or rattling noise from the fan area during cooking.
Combustion Fan Bearing Wear or Obstruction
Symptom
Loud grinding or squealing noise from the hopper area during operation.
Auger Motor or Auger Bearing Wear / Pellet Jam
Symptom
Pellets backing up into the fire pot and overflowing, causing large flames or a sooty burn.
Overfeeding Pellets / Auger Control Issue
Symptom
Pellets not feeding from the hopper even though the auger motor can be heard running.
Auger Coupler or Shear Pin Failure
Symptom
Pellets swelling, clumping, or turning to sawdust in the hopper.
Pellet Degradation from Moisture
Symptom
Rust forming inside the cook chamber or on the grates.
Corrosion of Interior Surfaces
Symptom
Smoke leaking heavily from lid edges and door seams.
Lid Seal / Gasket Wear or Misalignment
Symptom
Strong chemical or plastic smell during the first few uses.
Burn‑In of Manufacturing Oils and Coatings
Symptom
The display flickers, resets, or dims during operation.
Unstable Power Supply to Control Board
Symptom
The grill ignites but then goes out after 5–15 minutes; the temperature drops and pellets stop burning.
Flame-Out During Cook
Symptom
The grill overshoots the set temperature by 50°F or more and struggles to stabilize.
Temperature Overshoot / Control Calibration Issue
Symptom
The grill powers on but will not start the auger or fan; the display appears normal.
Control Output Failure or Safety Interlock Active
Symptom
The grill will not power on at all; no lights or display when plugged in.
No Power / Dead Control Panel
Symptom
Wi‑Fi or the app shows the grill offline even though it is powered on.
Network Connectivity / Signal Issue
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| DOOR |
Display shows DOOR or lid open warning; the grill will not start or will not increase temperature.
|
Lid Switch or Lid Sensor Fault | View Details |
| ERR1 |
Pellet grill will not ignite; display shows ERR1 shortly after startup
|
Igniter (Hot Rod) Failure | View Details |
| ERR2 |
Pellet grill shuts down during cook and displays ERR2 on the control panel.
|
High Temperature Safety Shutdown / Overheat Condition | View Details |
| ERR3 |
Pellet grill fails to reach the set temperature and displays ERR3.
|
Temperature Sensor (RTD) Failure or Open Circuit | View Details |
| ERR4 |
Display shows ERR4 and the grill will not start a cook cycle.
|
Auger Motor or Auger Jam Fault | View Details |
| ERR5 |
Control panel displays ERR5 and the grill shuts down unexpectedly.
|
Flame-Out / Loss of Fire Detected | View Details |
| ERR6 |
Display shows ERR6 and the temperature reading is obviously incorrect (very high or very low).
|
Temperature Probe Short Circuit / Out-of-Range Reading | View Details |
| ERR7 |
Pellet grill display shows ERR7 and buttons are unresponsive.
|
Control Board Communication or Internal Fault | View Details |
| ERR8 |
Display shows ERR8 and the grill will not power up fully or shuts off immediately.
|
Low Voltage / Power Supply Fault | View Details |
| ERR9 |
Display shows ERR9 and Wi‑Fi or app control does not function.
|
Wi‑Fi / Connectivity Module Fault | View Details |
| FAN |
Display shows FAN or fan error; the grill smokes heavily and struggles to ignite or maintain a flame.
|
Combustion Fan Failure or Low Airflow | View Details |
| HOPP |
Display shows HOPP or hopper error; the grill reports a pellet feed issue even when the hopper is full.
|
Pellet Hopper Sensor or Feed Monitoring Fault | View Details |
| IGN |
Display shows IGN or ignition error; pellets feed but never light.
|
Ignition Timeout / Failed Ignition Sequence | View Details |
| NOPEL |
Display shows a low pellet or NOPEL warning, and the grill shuts down or cannot maintain temperature.
|
Pellet Level / Feed Interruption Fault | View Details |
| P1 |
Display shows P1 and the grill will not heat above low temperatures.
|
Low Power / Eco Mode or Restricted Feed Setting | View Details |
| P2 |
Display shows P2 and the grill overshoots the set temperature, running hotter than expected.
|
High Power / Aggressive Feed Setting | View Details |
| SENS |
Display shows SENS or sensor error; the temperature reading is blank or shows dashes.
|
Temperature Sensor Disconnected or Not Detected | View Details |
| – |
Buttons on the control panel are unresponsive or require very hard presses.
|
Keypad / Button Failure | View Details |
| – |
Digital temperature reading differs from the actual grate temperature by more than 50°F.
|
Temperature Measurement Inaccuracy | View Details |
| – |
Excessive vibration or rattling of the grill body during operation.
|
Structural Vibration / Loose Panels | View Details |
| – |
Grease fire in the cook chamber; flames visible under the grates.
|
Grease Ignition / Fire in Drip Tray or Fire Pot Area | View Details |
| – |
Grease leaking from the front or sides of the grill instead of into the grease bucket.
|
Grease Management System Blockage or Misalignment | View Details |
| – |
Grill will not reach high temperatures (e.g., cannot exceed 300°F) even with the lid closed.
|
Low Maximum Temperature / Insufficient Heat Output | View Details |
| – |
Heavy white smoke and a strong raw wood smell during operation; food tastes bitter.
|
Incomplete Combustion / Smoldering Pellets | View Details |
| – |
High-pitched whine or rattling noise from the fan area during cooking.
|
Combustion Fan Bearing Wear or Obstruction | View Details |
| – |
Loud grinding or squealing noise from the hopper area during operation.
|
Auger Motor or Auger Bearing Wear / Pellet Jam | View Details |
| – |
Pellets backing up into the fire pot and overflowing, causing large flames or a sooty burn.
|
Overfeeding Pellets / Auger Control Issue | View Details |
| – |
Pellets not feeding from the hopper even though the auger motor can be heard running.
|
Auger Coupler or Shear Pin Failure | View Details |
| – |
Pellets swelling, clumping, or turning to sawdust in the hopper.
|
Pellet Degradation from Moisture | View Details |
| – |
Rust forming inside the cook chamber or on the grates.
|
Corrosion of Interior Surfaces | View Details |
| – |
Smoke leaking heavily from lid edges and door seams.
|
Lid Seal / Gasket Wear or Misalignment | View Details |
| – |
Strong chemical or plastic smell during the first few uses.
|
Burn‑In of Manufacturing Oils and Coatings | View Details |
| – |
The display flickers, resets, or dims during operation.
|
Unstable Power Supply to Control Board | View Details |
| – |
The grill ignites but then goes out after 5–15 minutes; the temperature drops and pellets stop burning.
|
Flame-Out During Cook | View Details |
| – |
The grill overshoots the set temperature by 50°F or more and struggles to stabilize.
|
Temperature Overshoot / Control Calibration Issue | View Details |
| – |
The grill powers on but will not start the auger or fan; the display appears normal.
|
Control Output Failure or Safety Interlock Active | View Details |
| – |
The grill will not power on at all; no lights or display when plugged in.
|
No Power / Dead Control Panel | View Details |
| – |
Wi‑Fi or the app shows the grill offline even though it is powered on.
|
Network Connectivity / Signal Issue | View Details |
No matching codes found
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