Washer displays E11 and may stop mid-cycle; often associated with communication issues between control modules (on models with separate display and power boards).

Safety first: Unplug the washer before accessing the control panels.

• Step 1 – Access control boards:
  • Remove the top cover.
  • Remove the control panel screws and gently pull the panel forward to access the display PCB.
  • Locate the main power PCB (usually on the side or rear inside the cabinet).
• Step 2 – Check connectors:
  • Identify the communication harness between the boards.
  • Unplug and replug the connectors several times to clean contacts.
  • Inspect for bent pins, corrosion, or burnt areas.
• Step 3 – Inspect for moisture:
  • Look for signs of water ingress near the control panel or top of the machine.
  • Dry any moisture and correct the source of leaks (e.g., dispenser overflow).
• Step 4 – Test:
  • Reassemble loosely, plug in, and test the washer.
  • If E11 disappears, secure all panels; if it returns, one of the PCBs may need replacement.
• Because board replacement may require programming and correct part selection by model and serial number, contact an authorized Arctic service center if E11 persists.