The charger reports a stuck button or touch panel fault (for models with local buttons); the user cannot start or stop charging from the unit.

Note: Many ChargePoint home chargers are controlled primarily via app; this applies to models with local controls.

• Step 1 – Clean the surface:
  • Wipe the front panel with a soft, slightly damp cloth to remove dirt or residue.
  • Avoid solvents that could damage the plastic.
• Step 2 – Check for physical sticking:
  • Press each button several times to see if it returns freely.
  • If a button is stuck, gently work it free; if it remains stuck, the front panel may need replacement.
• Step 3 – Use app as workaround:
  • Control charging via the ChargePoint app while arranging repair.
• Step 4 – Internal inspection (qualified):
  • With power off, open the housing and inspect the user interface (UI) board and its cable to the main board.
  • Ensure connectors are fully seated.
• Step 5 – Replace UI board:
  • If the fault persists, replace the front user interface / LED board.