The charger reports a schedule conflict or a time synchronization error; scheduled charging does not start at the expected time.

Note: This affects scheduled charging and reporting, not basic charging.

• Step 1 – Verify time settings:
  • Open the ChargePoint app and confirm your time zone and schedule settings.
• Step 2 – Restore connectivity:
  • Ensure the charger is online via Wi-Fi or cellular so it can sync time.
• Step 3 – Disable and re-enable schedules:
  • Turn off scheduled charging in the app, then re-enable and reconfigure it.
• Step 4 – Power cycle:
  • Turn off the breaker for 1 minute, then turn it back on.
  • Allow the charger to reconnect and sync time.
• Step 5 – Hardware RTC fault:
  • If time drifts significantly whenever power is lost, the RTC circuit on the main board may be defective.
  • Replace the main control board if accurate timekeeping is required.