VW wallbox cannot connect to the Volkswagen backend or cloud services; local charging works, but remote control and logging do not.

Safety first: Network troubleshooting is low risk electrically.

• Check internet: Verify that other devices on the same network have internet access.
• Router settings: Ensure outbound HTTPS traffic is allowed and no parental controls or firewalls block the charger.
• Firmware update: If possible, update the VW wallbox firmware via USB or local interface.
• Re-link account: In the VW wallbox or We Connect app, remove and re-add the charger to your account.

If connectivity still fails, the communication board or configuration may require service-level tools to repair.