Eureka Cloud / App Control Communication Issue

Robot vacuum connects to Wi-Fi but does not respond to app commands reliably.

Possible Causes

Unstable internet connection, Router firewall blocking traffic, Outdated app version, Internal Wi-Fi module lag or fault

Safety first: No hardware risk, but avoid unnecessary disassembly.

Check internet: Ensure your home internet is stable, and other devices work normally.
Update app: Install the latest version of the Eureka app.
Re-link device: Remove the robot from the app and add it again, following the pairing instructions.
Local control test: Try starting the robot using the physical Clean button. If local control works but the app does not, the issue is likely network-side, not hardware.

Very Easy 1/5