E11
Tesvor Wi-Fi Module / Communication Error

Robot reports E11; this is often related to Wi-Fi or app connection issues on some Tesvor models.

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Possible Causes

Weak Wi-Fi signal at dock, Incorrect Wi-Fi password or band, Internal Wi-Fi module fault, Antenna cable disconnected.

How to Fix / Troubleshooting

Safety first: No electrical disassembly is required for basic troubleshooting.

Network checks:

  • Ensure your router is broadcasting a 2.4 GHz network (most Tesvor robots do not support 5 GHz only).
  • Move the charging dock closer to the router or reduce obstacles between them.
  • Reset the robot's Wi-Fi settings using the button combination described in the user manual, then re-add the robot in the Tesvor app.

App and firmware:

  • Update the Tesvor app to the latest version.
  • Check for firmware updates for the robot once it is temporarily connected.

If E11 persists and other devices work fine on Wi-Fi: The internal Wi-Fi module or antenna may be faulty. Internal antenna cables are delicate; inspection and replacement should be done by a technician.

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Repair Difficulty

Easy 2/5

Required Part

Wi-Fi Module / Antenna
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