The thermostat shows Wi-Fi connected but cannot be controlled from the Baxi mobile app.

Safety Note: No electrical work is required.

Steps to resolve:

• 1. Update app: Ensure you are using the latest version of the Baxi app on your smartphone.
• 2. Check login: Confirm you are logged into the correct Baxi account that was used to register the thermostat.
• 3. Re-link device: In the app, remove the thermostat from your account, then follow the pairing procedure to add it again.
• 4. Check user permissions: If multiple users control the system, ensure your account has control permissions.

When to call a professional: If the thermostat cannot be linked despite following the correct steps, contact Baxi support; the device may need a cloud reset or replacement.