Morphy Richards Cordless Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Cordless vacuum will not power on; battery LEDs flash once then go dark.
Battery Pack Protection Trip / Undervoltage Lockout
E10
Cordless vacuum displays E10, and the LED on the charger blinks red; the battery will not charge.
Battery Pack Fault / Cell Imbalance
E11
Cordless vacuum displays E11, and turbo mode cuts out immediately when selected.
High-Load Overcurrent in Turbo Mode
E12
Cordless vacuum displays E12, and the LED indicator alternates between two colours; there is no suction.
Motor Drive Circuit Failure
E13
Cordless vacuum displays E13, and the LED battery gauge behaves erratically (e.g., jumping from full to empty).
Battery Gauge / Hall Sensor Calibration Error
E14
Cordless vacuum displays E14, and the LED on the motorised floorhead flashes; the brush stops intermittently.
Brush Motor Overtemperature / Thermal Cut-Out
E15
Cordless vacuum displays E15, and there is no response from the trigger, even with a charged battery.
Trigger Switch / User Interface Fault
E16
Cordless vacuum displays E16 and emits a beeping tone when trying to start.
Docking / Parking Sensor Error (for self-standing or auto-dock models)
E17
Cordless vacuum displays E17, and the LED pattern indicates a filter error; suction is reduced.
Filter Not Fitted / Filter Sensor Error
E18
Cordless vacuum displays E18, and the LED battery indicator does not light up while charging.
Handle Charging Circuit Fault
E19
Cordless vacuum displays E19, and the LED pattern indicates a bin or dust cup error.
Dust Bin Not Fitted / Bin Sensor Error
E2
Cordless vacuum shuts off within seconds of starting; battery LEDs show full charge.
Battery Overcurrent / Short-Circuit Protection
E20
Cordless vacuum displays E20, and the LED pattern indicates a sensor fault; the unit may start then stop.
Internal Sensor Bus / Communication Fault
E3
Cordless vacuum displays E3, and suction is very weak or pulsing.
Airflow Restriction / Blocked Air Path
E4
Cordless vacuum shows E4, and the motorised floorhead brush will not spin.
Brush Motor Overload / Stall Protection
E5
Cordless vacuum displays E5 and shuts down after a few seconds; the body feels warm.
Motor Overtemperature Protection
E6
Cordless vacuum shows E6 and will not charge on the dock.
Charging Fault / Charger Communication Error
E7
Cordless vacuum displays E7 and runs only on low power; turbo mode is disabled.
Battery Temperature Out of Range
E8
Cordless vacuum displays E8 and will not start; LEDs flash rapidly.
Battery Overvoltage / Incompatible Battery Detected
E9
Cordless vacuum displays E9, and the LED ring flashes in a repeating pattern; the unit is unresponsive.
Main Control PCB Fault / Internal Communication Error
Symptom
Cordless vacuum LED lights on the floorhead do not work, but brush and suction are normal
Floorhead LED Circuit Failure
Symptom
Cordless vacuum accessories (crevice tool, upholstery tool) do not stay attached and fall off
Accessory Retention / Clip Wear
Symptom
Cordless vacuum bin door will not close or pops open during use.
Bin Latch Failure
Symptom
Cordless vacuum emits a burning smell during use.
Overheating Motor or Brush Assembly
Symptom
Cordless vacuum handle or body becomes uncomfortably hot to touch during normal use.
Excessive Motor or Electronics Heating
Symptom
Cordless vacuum has very weak suction, but the motor sounds normal, and no error code is displayed.
General Air Leak / Loss of Sealing
Symptom
Cordless vacuum intermittently cuts out when moving the wand or twisting the handle.
Intermittent Electrical Connection
Symptom
Cordless vacuum is excessively loud compared to normal operation.
Airflow Turbulence or Motor Damage
Symptom
Cordless vacuum leaves a fine dust smell or musty odour in the room.
Contaminated Filters / Bacterial Growth
Symptom
Cordless vacuum leaves lines of debris and does not pick up well from carpets.
Brush Bar Inefficiency / Worn Agitator
Symptom
Cordless vacuum makes a loud rattling or grinding noise during operation.
Foreign Object in Brush Head or Cyclone
Symptom
Cordless vacuum produces static shocks when touched during use.
Static Electricity Build-Up
Symptom
Cordless vacuum runs but produces a loud, high-pitched whine.
Motor Bearing Wear / Air Leak Whistle
Symptom
Cordless vacuum runs for only a few minutes on a full charge, then stops with no error code displayed.
Battery Capacity Loss / Ageing
Symptom
Cordless vacuum vibrates strongly in the hand during use.
Imbalanced Brush Bar or Motor Fan
Symptom
Cordless vacuum will not stand securely on the charging dock or falls off easily.
Docking Alignment / Mechanical Fit Issue
Symptom
Cordless vacuum will not start at all, but the charger shows the battery is full.
Open Circuit in Power Path
Symptom
The brush bar does not spin, but suction is normal, and no error code is displayed.
Mechanical Brush Drive Failure
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Cordless vacuum will not power on; battery LEDs flash once then go dark.
|
Battery Pack Protection Trip / Undervoltage Lockout | View Details |
| E10 |
Cordless vacuum displays E10, and the LED on the charger blinks red; the battery will not charge.
|
Battery Pack Fault / Cell Imbalance | View Details |
| E11 |
Cordless vacuum displays E11, and turbo mode cuts out immediately when selected.
|
High-Load Overcurrent in Turbo Mode | View Details |
| E12 |
Cordless vacuum displays E12, and the LED indicator alternates between two colours; there is no suction.
|
Motor Drive Circuit Failure | View Details |
| E13 |
Cordless vacuum displays E13, and the LED battery gauge behaves erratically (e.g., jumping from full to empty).
|
Battery Gauge / Hall Sensor Calibration Error | View Details |
| E14 |
Cordless vacuum displays E14, and the LED on the motorised floorhead flashes; the brush stops intermittently.
|
Brush Motor Overtemperature / Thermal Cut-Out | View Details |
| E15 |
Cordless vacuum displays E15, and there is no response from the trigger, even with a charged battery.
|
Trigger Switch / User Interface Fault | View Details |
| E16 |
Cordless vacuum displays E16 and emits a beeping tone when trying to start.
|
Docking / Parking Sensor Error (for self-standing or auto-dock models) | View Details |
| E17 |
Cordless vacuum displays E17, and the LED pattern indicates a filter error; suction is reduced.
|
Filter Not Fitted / Filter Sensor Error | View Details |
| E18 |
Cordless vacuum displays E18, and the LED battery indicator does not light up while charging.
|
Handle Charging Circuit Fault | View Details |
| E19 |
Cordless vacuum displays E19, and the LED pattern indicates a bin or dust cup error.
|
Dust Bin Not Fitted / Bin Sensor Error | View Details |
| E2 |
Cordless vacuum shuts off within seconds of starting; battery LEDs show full charge.
|
Battery Overcurrent / Short-Circuit Protection | View Details |
| E20 |
Cordless vacuum displays E20, and the LED pattern indicates a sensor fault; the unit may start then stop.
|
Internal Sensor Bus / Communication Fault | View Details |
| E3 |
Cordless vacuum displays E3, and suction is very weak or pulsing.
|
Airflow Restriction / Blocked Air Path | View Details |
| E4 |
Cordless vacuum shows E4, and the motorised floorhead brush will not spin.
|
Brush Motor Overload / Stall Protection | View Details |
| E5 |
Cordless vacuum displays E5 and shuts down after a few seconds; the body feels warm.
|
Motor Overtemperature Protection | View Details |
| E6 |
Cordless vacuum shows E6 and will not charge on the dock.
|
Charging Fault / Charger Communication Error | View Details |
| E7 |
Cordless vacuum displays E7 and runs only on low power; turbo mode is disabled.
|
Battery Temperature Out of Range | View Details |
| E8 |
Cordless vacuum displays E8 and will not start; LEDs flash rapidly.
|
Battery Overvoltage / Incompatible Battery Detected | View Details |
| E9 |
Cordless vacuum displays E9, and the LED ring flashes in a repeating pattern; the unit is unresponsive.
|
Main Control PCB Fault / Internal Communication Error | View Details |
| – |
Cordless vacuum LED lights on the floorhead do not work, but brush and suction are normal
|
Floorhead LED Circuit Failure | View Details |
| – |
Cordless vacuum accessories (crevice tool, upholstery tool) do not stay attached and fall off
|
Accessory Retention / Clip Wear | View Details |
| – |
Cordless vacuum bin door will not close or pops open during use.
|
Bin Latch Failure | View Details |
| – |
Cordless vacuum emits a burning smell during use.
|
Overheating Motor or Brush Assembly | View Details |
| – |
Cordless vacuum handle or body becomes uncomfortably hot to touch during normal use.
|
Excessive Motor or Electronics Heating | View Details |
| – |
Cordless vacuum has very weak suction, but the motor sounds normal, and no error code is displayed.
|
General Air Leak / Loss of Sealing | View Details |
| – |
Cordless vacuum intermittently cuts out when moving the wand or twisting the handle.
|
Intermittent Electrical Connection | View Details |
| – |
Cordless vacuum is excessively loud compared to normal operation.
|
Airflow Turbulence or Motor Damage | View Details |
| – |
Cordless vacuum leaves a fine dust smell or musty odour in the room.
|
Contaminated Filters / Bacterial Growth | View Details |
| – |
Cordless vacuum leaves lines of debris and does not pick up well from carpets.
|
Brush Bar Inefficiency / Worn Agitator | View Details |
| – |
Cordless vacuum makes a loud rattling or grinding noise during operation.
|
Foreign Object in Brush Head or Cyclone | View Details |
| – |
Cordless vacuum produces static shocks when touched during use.
|
Static Electricity Build-Up | View Details |
| – |
Cordless vacuum runs but produces a loud, high-pitched whine.
|
Motor Bearing Wear / Air Leak Whistle | View Details |
| – |
Cordless vacuum runs for only a few minutes on a full charge, then stops with no error code displayed.
|
Battery Capacity Loss / Ageing | View Details |
| – |
Cordless vacuum vibrates strongly in the hand during use.
|
Imbalanced Brush Bar or Motor Fan | View Details |
| – |
Cordless vacuum will not stand securely on the charging dock or falls off easily.
|
Docking Alignment / Mechanical Fit Issue | View Details |
| – |
Cordless vacuum will not start at all, but the charger shows the battery is full.
|
Open Circuit in Power Path | View Details |
| – |
The brush bar does not spin, but suction is normal, and no error code is displayed.
|
Mechanical Brush Drive Failure | View Details |
No matching codes found
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