Vehicle is plugged in but does not start charging; charger LED shows ready/idle; no error in app; other EVs may charge fine.

Note: If other vehicles charge normally, the issue is likely on the vehicle side.

• Step 1 – Try another EVSE:
  • Test the vehicle at a different ChargePoint or public Level 2 charger.
  • If it fails there as well, contact your vehicle dealer.
• Step 2 – Inspect connector:
  • Check the J1772 plug and vehicle inlet for dirt, corrosion, or bent pins.
  • Clean gently with a dry cloth; do not use lubricants.
• Step 3 – Reseat connection:
  • Unplug and firmly reinsert the connector until it clicks.
  • Ensure the vehicle is in Park and any charge timers are disabled.
• Step 4 – Firmware updates:
  • Ensure both the charger (via app) and vehicle have the latest firmware.
• Step 5 – If only this vehicle fails:
  • Document behavior and error messages from the vehicle.
  • Provide this to the vehicle service center; the charger hardware is likely OK.