NewMotion
NewMotion EV Home Chargers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E001
Charger will not start charging; the app shows E001 and the LED ring remains solid red.
EVSE Contactor Welded or Stuck
E002
Charging session stops immediately after plugging in; the app or portal shows E002 and the LED ring flashes red.
Ground Fault / Residual Current Device (RCD) Trip
E003
Charger refuses to start; the LED ring shows a red/amber pattern and the app reports E003 – Overcurrent or short circuit.
Output Overcurrent / Short Circuit Protection Trip
E004
The charger shows E004 in the app; the LED ring pulses red; the unit will not enable charging due to overvoltage.
Input Overvoltage Protection
E005
Charger intermittently stops charging; app logs E005 – Undervoltage detected; LED ring shows a red/blue pattern.
Input Undervoltage / Brownout Detection
E006
Charger displays E006; LED ring flashes red rapidly; the unit reports overtemperature and stops charging.
Internal Overtemperature Shutdown
E007
Charger shows E007; LED ring alternates red and green; charging is disabled due to a pilot signal fault.
Control Pilot (CP) Signal Failure
E008
Charger reports E008; LED ring shows red with brief blue flashes; the unit indicates a proximity (PP) fault and will not lock or start.
Proximity Pilot (PP) Detection Error
E009
Charger shows E009; the LED ring is solid red; the app indicates an internal communication error between the control board and the power module.
Internal CAN/Serial Communication Failure
E010
Charger displays E010; the LED ring flashes red and white; the app notes an RFID reader error – authentication not possible.
RFID Reader / Access Control Failure
E011
Charger shows E011; the LED ring is red; the app indicates a lock actuator error – connector lock jammed.
Connector Locking Solenoid / Motor Failure
E012
Charger reports E012; the LED ring shows red; the app notes an insulation resistance fault – possible earth leakage.
Insulation Monitoring Device (IMD) Trip
E013
Charger shows E013; the LED ring is red; the app indicates an internal power supply error.
Auxiliary Low-Voltage Power Supply Failure
E014
Charger reports E014; the LED ring flashes red and blue; the app indicates a metering error – energy meter not responding.
Internal Energy Meter Communication Failure
E015
Charger shows E015; LED ring is red; app indicates external load balancing meter not detected.
External Load Balancing / Smart Meter Communication Loss
E016
Charger reports E016; LED ring flashes red; app indicates phase imbalance or missing phase.
Phase Loss / Phase Imbalance Detection
E017
Charger shows E017; LED ring is red; app indicates contactor feedback error – state mismatch.
Contactor Feedback / Weld Detection Fault
E018
Charger reports E018; LED ring flashes red and green; app indicates EV communication error – vehicle not responding.
EVSE–EV Communication Timeout
E019
Charger shows E019; LED ring is red; app indicates configuration error – invalid settings.
Configuration / Parameter Validation Fault
E020
Charger reports E020; LED ring flashes red; app indicates firmware integrity error.
Firmware Corruption / Failed Update
E021
Charger shows E021; LED ring is red; app indicates internal clock or time sync error.
Real-Time Clock (RTC) / Time Synchronization Fault
E022
Charger reports E022; LED ring flashes red and cyan; app indicates OCPP backend communication error.
Backend / OCPP Server Communication Failure
E023
Charger shows E023; LED ring is red; app indicates SD card or data logging error (on models with local storage).
Local Storage / SD Card Failure
E024
Charger reports E024; LED ring flashes red; app indicates emergency stop input active.
Emergency Stop / External Interlock Activated
E025
Charger displays E025; LED ring is red; app indicates internal self-test failure at startup.
Power-On Self-Test (POST) Hardware Error
Symptom
Charger frequently disconnects from Wi-Fi or the mobile network; the app shows the charger offline intermittently.
Unstable Network Connectivity
Symptom
Charger is completely dead – no LEDs, no response in the app, and the vehicle does not detect a connection.
No Power / Dead EVSE
Symptom
Charger makes loud clicking, buzzing, or humming noises during operation.
Abnormal Mechanical Noise from Contactor or Power Module
Symptom
Charger or cable becomes very hot to the touch during charging, possibly accompanied by a hot plastic smell.
Overheating Connector or Internal Wiring
Symptom
Charger powers on, but the vehicle will not start charging; the LED ring stays blue or green, and no error code is shown.
No Charge Start Without Error Indication
Symptom
Charger starts charging but frequently stops and restarts; the vehicle repeatedly connects and disconnects.
Intermittent Charging / Unstable Session
Symptom
Charger trips the house RCD/RCBO as soon as a vehicle is plugged in, but no specific charger error code is logged.
Nuisance or Real Earth Leakage Trip
Symptom
RFID cards are not recognized; there is no beep or LED change when presenting a card, but the charger otherwise works in open mode.
RFID Reader Non-Functional (No Error Code)
Symptom
The Type 2 socket flap or cover is broken or will not close properly.
Mechanical Socket Cover / Flap Failure
Symptom
The built-in cable (tethered model) shows cuts, abrasions, or exposed conductors.
Damaged Tethered Charging Cable
Symptom
The charger’s LED ring does not light up, but the unit still charges the vehicle normally.
LED Indicator / Light Ring Failure
Symptom
The charger’s front cover or enclosure is cracked, loose, or rattling, but charging still works.
Mechanical Enclosure Damage
Symptom
The charger’s internal fan (if equipped) runs loudly or does not run at all, and the unit may overheat.
Cooling Fan Failure or Obstruction
Symptom
Vehicle reports reduced charging power or only charges at a very low current, even though the charger is rated higher.
Derated Output / Limited Charging Current
Symptom
Water or condensation is visible inside the charger housing or around the cable gland; occasional unexplained trips occur.
Moisture Ingress / Enclosure Seal Failure
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E001 |
Charger will not start charging; the app shows E001 and the LED ring remains solid red.
|
EVSE Contactor Welded or Stuck | View Details |
| E002 |
Charging session stops immediately after plugging in; the app or portal shows E002 and the LED ring flashes red.
|
Ground Fault / Residual Current Device (RCD) Trip | View Details |
| E003 |
Charger refuses to start; the LED ring shows a red/amber pattern and the app reports E003 – Overcurrent or short circuit.
|
Output Overcurrent / Short Circuit Protection Trip | View Details |
| E004 |
The charger shows E004 in the app; the LED ring pulses red; the unit will not enable charging due to overvoltage.
|
Input Overvoltage Protection | View Details |
| E005 |
Charger intermittently stops charging; app logs E005 – Undervoltage detected; LED ring shows a red/blue pattern.
|
Input Undervoltage / Brownout Detection | View Details |
| E006 |
Charger displays E006; LED ring flashes red rapidly; the unit reports overtemperature and stops charging.
|
Internal Overtemperature Shutdown | View Details |
| E007 |
Charger shows E007; LED ring alternates red and green; charging is disabled due to a pilot signal fault.
|
Control Pilot (CP) Signal Failure | View Details |
| E008 |
Charger reports E008; LED ring shows red with brief blue flashes; the unit indicates a proximity (PP) fault and will not lock or start.
|
Proximity Pilot (PP) Detection Error | View Details |
| E009 |
Charger shows E009; the LED ring is solid red; the app indicates an internal communication error between the control board and the power module.
|
Internal CAN/Serial Communication Failure | View Details |
| E010 |
Charger displays E010; the LED ring flashes red and white; the app notes an RFID reader error – authentication not possible.
|
RFID Reader / Access Control Failure | View Details |
| E011 |
Charger shows E011; the LED ring is red; the app indicates a lock actuator error – connector lock jammed.
|
Connector Locking Solenoid / Motor Failure | View Details |
| E012 |
Charger reports E012; the LED ring shows red; the app notes an insulation resistance fault – possible earth leakage.
|
Insulation Monitoring Device (IMD) Trip | View Details |
| E013 |
Charger shows E013; the LED ring is red; the app indicates an internal power supply error.
|
Auxiliary Low-Voltage Power Supply Failure | View Details |
| E014 |
Charger reports E014; the LED ring flashes red and blue; the app indicates a metering error – energy meter not responding.
|
Internal Energy Meter Communication Failure | View Details |
| E015 |
Charger shows E015; LED ring is red; app indicates external load balancing meter not detected.
|
External Load Balancing / Smart Meter Communication Loss | View Details |
| E016 |
Charger reports E016; LED ring flashes red; app indicates phase imbalance or missing phase.
|
Phase Loss / Phase Imbalance Detection | View Details |
| E017 |
Charger shows E017; LED ring is red; app indicates contactor feedback error – state mismatch.
|
Contactor Feedback / Weld Detection Fault | View Details |
| E018 |
Charger reports E018; LED ring flashes red and green; app indicates EV communication error – vehicle not responding.
|
EVSE–EV Communication Timeout | View Details |
| E019 |
Charger shows E019; LED ring is red; app indicates configuration error – invalid settings.
|
Configuration / Parameter Validation Fault | View Details |
| E020 |
Charger reports E020; LED ring flashes red; app indicates firmware integrity error.
|
Firmware Corruption / Failed Update | View Details |
| E021 |
Charger shows E021; LED ring is red; app indicates internal clock or time sync error.
|
Real-Time Clock (RTC) / Time Synchronization Fault | View Details |
| E022 |
Charger reports E022; LED ring flashes red and cyan; app indicates OCPP backend communication error.
|
Backend / OCPP Server Communication Failure | View Details |
| E023 |
Charger shows E023; LED ring is red; app indicates SD card or data logging error (on models with local storage).
|
Local Storage / SD Card Failure | View Details |
| E024 |
Charger reports E024; LED ring flashes red; app indicates emergency stop input active.
|
Emergency Stop / External Interlock Activated | View Details |
| E025 |
Charger displays E025; LED ring is red; app indicates internal self-test failure at startup.
|
Power-On Self-Test (POST) Hardware Error | View Details |
| – |
Charger frequently disconnects from Wi-Fi or the mobile network; the app shows the charger offline intermittently.
|
Unstable Network Connectivity | View Details |
| – |
Charger is completely dead – no LEDs, no response in the app, and the vehicle does not detect a connection.
|
No Power / Dead EVSE | View Details |
| – |
Charger makes loud clicking, buzzing, or humming noises during operation.
|
Abnormal Mechanical Noise from Contactor or Power Module | View Details |
| – |
Charger or cable becomes very hot to the touch during charging, possibly accompanied by a hot plastic smell.
|
Overheating Connector or Internal Wiring | View Details |
| – |
Charger powers on, but the vehicle will not start charging; the LED ring stays blue or green, and no error code is shown.
|
No Charge Start Without Error Indication | View Details |
| – |
Charger starts charging but frequently stops and restarts; the vehicle repeatedly connects and disconnects.
|
Intermittent Charging / Unstable Session | View Details |
| – |
Charger trips the house RCD/RCBO as soon as a vehicle is plugged in, but no specific charger error code is logged.
|
Nuisance or Real Earth Leakage Trip | View Details |
| – |
RFID cards are not recognized; there is no beep or LED change when presenting a card, but the charger otherwise works in open mode.
|
RFID Reader Non-Functional (No Error Code) | View Details |
| – |
The Type 2 socket flap or cover is broken or will not close properly.
|
Mechanical Socket Cover / Flap Failure | View Details |
| – |
The built-in cable (tethered model) shows cuts, abrasions, or exposed conductors.
|
Damaged Tethered Charging Cable | View Details |
| – |
The charger’s LED ring does not light up, but the unit still charges the vehicle normally.
|
LED Indicator / Light Ring Failure | View Details |
| – |
The charger’s front cover or enclosure is cracked, loose, or rattling, but charging still works.
|
Mechanical Enclosure Damage | View Details |
| – |
The charger’s internal fan (if equipped) runs loudly or does not run at all, and the unit may overheat.
|
Cooling Fan Failure or Obstruction | View Details |
| – |
Vehicle reports reduced charging power or only charges at a very low current, even though the charger is rated higher.
|
Derated Output / Limited Charging Current | View Details |
| – |
Water or condensation is visible inside the charger housing or around the cable gland; occasional unexplained trips occur.
|
Moisture Ingress / Enclosure Seal Failure | View Details |
No matching codes found
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